Reservation Supervisor

• Assists Reservation Manager/ Revenue Manager in operation and management of the Reservation Team.
• Increases average rate by training employees in sales techniques on a regular basis.
• Ensures the accuracy of all future reservations.
• Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.
• Records and Pre-blocks all specials requests, suites or VIP accommodations accurately.
• Controls group room block assignments by adhering to group cut-off dates.
• Keeps Sales Department informed of group bookings status.
• Maintains accurate room rate control and availability status.
• Checks arriving reservations for the next day – accuracy of information, rate plan and packages booked
• Receives and processes incoming customer reservations
• Maximise occupancy and average rate by offering a variety of rates and promotional packages helping to maintain accurate occupancy forecasts:
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

- Competitive salary

- Dormitory for non-local people

- Workmen insurance

- High ratio of insurance contribution

- Service charge (when the hotel opens)

• One - two years hotel reservation experience
• Local market knowledge of hotel industry preferred
• University Graduated diploma required
• Collaborate effectively with other hotel employees and managers to ensure teamwork
• Experience working with a reservation system - Opera PMS is considered a plus
• Proficient computer skills including Microsoft Office suite
• Strong verbal and written communication skills in Vietnamese, English and preferably one more language – Chinese or Korean.