Front Office Supervisor - Giám sát tiền sảnh

• Supervise the performance of receptionist duties

• Guide and assist reception staff in performing check-in and check-out procedures

• Supervise the lobby area daily, ensuring employees in the department work according to required standards

• Check VIP and long-term guest profiles to develop and implement special requests to ensure customer satisfaction

• Directly check room preparation for VIP guests, ensuring all requirements are met in the best way

• Organize training courses to improve professional skills for employees in the department

• Directly provide professional training for new employees according to the Resort's standards

• Receive information about special requests and customer feedback and coordinate with relevant departments to respond and resolve appropriately to customers

• Proactively resolve incidents that occur in the hotel in accordance with the Resort's service standards

• Encourage customers to fill out a comment form about the hotel's service quality, copy down useful feedback and report to relevant departments to improve service quality

• Handle emergency cases in the Resort

• Perform other tasks as assigned by superiors

• Assist the GSA team to collect guest feedback during guest's stay and solicit reviews from guests on social media

- Competitive salary range

• Graduated from college or higher

• Having degree and certificates related to the profession

• Have at least 4 years of experience in the hotel and restaurant industry and at least 1 year or more in a similar position

  Phone: 0911 812 713 (zalo HR)

Lot D14b, Northern Cam Ranh Peninsula Tourist Area, Cam Hai Dong Commune, Cam Lam District, Khanh Hoa Province