Assistant Learning & Development Manager

A. Main Responsibility

B. Responsibilities

Managing and Administering Employee Training

· Coordinates property compliance training programs such as CPR, PAR, Business We Do, Harassment, Fire Safety, Food Handling, OSHA, etc.

· Ensures participants receive the appropriate property and company orientation, understand program materials and build relationships with property leadership team.

· Promotes and informs employees about all training programs.

· Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

· Administers and delivers core training initiatives in compliance with corporate training and development standards. Core training initiatives include Orientation, Leadership Skills, Trainer Certification, Diversity Training, and Management Development Program.

· Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

· Ensures adult learning principles are incorporated into training programs.

· Develops, implements and maintains a management orientation program to introduce new managers to the expected leadership behaviors and management skills (e.g., financial management, human resources skills).

Managing Employee Development programs

· Provides additional training to participants to increase skills (e.g., HR skills).

· Helps employees identify specific behaviors that will contribute to service excellence.

· Oversees the Management Development Program.

· Coaches managers to enhance own performance and to improve the performance of employees.

· Develops specific training to improve service performance.

· Works with leadership team to determine development needs of managers.

· Designs, develops and delivers a supervisory development program to build effective supervisory skills.

· Drives brand values and philosophy in all training and development activities.

Developing Training Program Plans

· Develops and maintains an annual or quarterly training calendar.

· Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

· Develops implements and maintains a property orientation program for employees to introduce the company and the culture.

· Selects, trains and develops an internal training cadre to support delivery of technical skills training programs.

Evaluating Training Program Effectiveness

· Aligns current training and development programs to effectively impact key business indicators.

· Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

· Measures transfer of learning from training courses to the operation.

· Tracks key business indicators (employee and guest satisfaction, retention and financial results) to determine the effectiveness of current training and development programs.

· Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Premium insurance with many inpatient and outpatient medical examination and treatment benefits
• Phone allowance, meals allowance and others
• Marriott International Associate discount for Room and F&B
• International work environment. 

Education and Experience

• High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area.

OR

• 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.

• Resume