Tailor-made Travel Expert

As a member of the Discova Tailor-made Sales team, you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s product offerings and destinations.

You are focused on exceeding the agents’ expectations and an expert at building well-crafted itineraries, confident in making recommendations and providing expertise to agents on requests for traveling. You are self-assured and approachable, a strong seller, and are keen to share that sales know-how with a team of like-minded individuals.

Your main responsibilities are:

• Consistently apply Discova’s One Best Way for B2B enquiry handling, including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sales.

• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call.

• Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand.

• Love to chase target and exceed your own sales targets.

• Various leaves policy, include 14 annual leaves, 12 internal sick leaves, 1 birthday leave and 5 study leaves and 1 volunteer day.

• 100% salary and social insurance contribution in probation, private insurance after probation.

• Have fun: At the heart of everything we do at Discova is a desire to have fun.

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.

• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

• Personal connections: We are a big business founded on personal relationships.

• A career, not a job: We offer genuine opportunities for people to grow and evolve.

• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.

• Giving Back: Proud Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising.

• Employee giving program.

• Office Environmental Program.

• Outstanding sales skills with strong customer care focus.

• Results orientated, highly organised and great at problem solving.

• Excellent communicator – comfortable communicating by phone, video calls, email, and chat/messenger.

• Able to remain calm and patient under pressure and juggle multiple tasks.

• Able to work independently and within a team, assisting team members to help everyone achieve results.

• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings and flexible when uncertainties and changes arise. Your commitment to a 24-hour shifting schedule is mandatory and greatly appreciated.

• Willing to travel on business when required.

• Personally aligned with Discova’s company purpose and values.

• Proficiency in Microsoft Office applications and Discova’s systems would be an advantage.

The Essentials:

• A degree in tourism and hospitality is an advantage.

• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.

• Fluent in both written and spoken English is required, other European languages would be an advantage.

• Proven experience of meeting and exceeding sales targets and KPI's.

• Expertise and knowledge about tourism destination is essential.

• Advanced computer skills and the ability to confidently learn new computer systems.