Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Front Desk Supervisor
- Hạn nộp: 01/01/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Quận Tây Hồ - Hà Nội
Khác
Khách sạn/ Khu căn hộ
Tiền sảnh
Trưởng ca/ Giám sát
02/12/2024 13:03
Mô tả công việc
- Ensure the staff’s knowledge of hotel features/service, hours of operation, room rates, special packages & promotions.
- Ensure the smooth handling both FIT and group check-outs according to standard & procedures.
- Maintain the staff punctually and document the attendance record.
- Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
- Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
- Prepare 2 weekly schedules in accordance with the level of business.
- Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
- Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
- Maintain healthy working environment and good relationship within department.
- Pre-assign the room in the computer and follow through on designated requirements.
- Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
- Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
- Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
- Check all discrepant rooms and resolve.
- Review status of unfinished assignment and follow up action with oncoming supervisor.
- Monitor cashiering procedures
- Process adjustments, corrections, miscellaneous charges.
- Foreign currency exchange
- Post charges, split charges, transfer charges
- Settle guest account
- Balance cashier summary
- Complete the remittance envelope
- Ensure the telephone is answered within 3 nights with proper telephones antiquate.
- Always maintain a high standard of personnel appearance & hygiene.
- Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
- Handle requests for late check-outs according to established hotel procedures.
- Ensure Group Check-in/outs are handled properly according to established hotel procedures.
- Ensure that traces are resolves and documented.
- Monitoring of house bank in Front Office and ensure that all banks are intact.
- Monitoring safe deposit box procedures, the keys and check the record.
Quyền lợi được hưởng
- Uniform
- Duty Meals
- Insurance policy per current labor law.
- Accident Insurance 24/7
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Hotel's Activities
- Other benefits per Vietnam labor law.
Yêu cầu công việc
- Minimum education of Bachelor degree in Hotel Management or relevant degree.
- Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
- Familiar with yield management and cost controls
- Have good English communication skills both in written and spoken
- Pleasant personality with good communication and interpersonal skills
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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9 Ngõ 431 Đường Âu Cơ, Nhật Tân, quận Tây Hồ, thành phố Hà Nội, VietnamThe first Dusit-branded property in Hanoi, this exciting new hotel comprises over 200 well-appointed guest rooms in a prime location on Au Co Street, next to the famous West Lake in Tay Ho District. Designed to meet the culturally curious explorers who look out for original experiences, it offers a place to escape from the bustle of the capital yet be immersed in vibrant atmospheres where social interaction is encouraged and good vibes flow freely. Its wide range of facilities includes a stylish lobby, a West Lake-view swimming pool, a fully equipped fitness center, four food and beverage outlets, and three modulable meeting rooms equipped with the latest audiovisual equipment. This will be a place where the beauty of Vietnamese heritage and the vibrancy of the modern world intersect.
Quy mô: 
9 Ngõ 431 Đường Âu Cơ, Nhật Tân, quận Tây Hồ, thành phố Hà Nội, VietnamThông tin liên hệ
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