Front Office Manager - Renaissance Hoi An Resort & Spa

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfac
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

ENSURING EXCEPTIONAL CUSTOMER SERVICE

• Provides service that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Handles guest problems and complaints effectively.

MANAGING PROJECTS AND POLICIES

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Attractive remuneration packages
• Competitive salary | 13th salary month
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world.

• Minimum 5 years experience in the guest services, front desk, or related professional area.
• BA from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Contact Number +84 235 3753 333 - Ext: 2257: Ms. Tuyền