E-COMMERCE MANAGER

Main scope and General Purpose of Job:

• Responsible for accurate Resort information, images on the internet following and Resort policies

• Responsible to taking care guest’s comments on the sites and prompt responding accordingly

• Implement marketing and communications initiatives

• Ensure to lead Resort to be a top of any SEO and using online/internet tools to attract the

customer and expand Pandanus Resort to people’s awareness.

Tasks and Responsibilities

• Ensure full understanding and following up Resort P&P

• Responsible to protect the correct image and positioning of the Resort in all website, collateral and advertising material. This can involve copywriting, proofreading, liaising with in-house graphic designer and/or creative/media agency. Secure approvals and implement as approved

• Ensure promptly respond in positive manner to guest comments through CGC (consumer generated content), Blog or about the online channels (both guest positive & negative comments)

• Build company profile within local market place through attendance at various events and activities

• Maintain press materials (key management bios, articles, Resort and outlets architecture and designs, etc.)

• Ensure regularly review e-commerce for the Resort & competitors

• Conduct competitors survey/ reports and understand the market

• Update immediately to Resort Management with latest information of any events, the policies changes for the location or government that might be affected the market & pricing

• Ensure Resort website and other online marketing channel with latest update information, images of Resort (rooms, F&B, banquet, events, etc)

• Double check the third party websites in order to make sure that details given about Resort are accurate and it does not misleading the clients. Try to check the rates if they have accurate rates (rates on parity, according term & condition, etc.).

• Ensure to lead Resort to be a top of any SEO (using the content of a website and the website itself and making it the best possible way of the website to be found on search engines like google, yahoo, msn etc.)

• Competitive salary

• Housing allowance

• Accident Insurance (24/7)

• Social insurance

• Other benefits for Management

• Bachelor degree in related field

• 2+ year experience at same position in Hotels/Resorts 4-5*

• Strong Administration skills, along with excellent communication and negotiation.

• Detailed knowledge of working practices of E-commerce

• Computer literate, knowledgeable of Front Office computer system (Opera).

• Good health, mature and pleasant personality and neat apperance.

• Able to cope with pressure.

• Good English language skills