Guest Relation Officer/ Nhân Viên Chăm Sóc Khách Hàng

- Welcome customers when they arrive and when they leave with a friendly and enthusiastic attitude

- Support the departments to quickly implement check-in and check-out procedures for guests.

- Be flexible and skillful in introducing hotel services to guests, in order to increase hotel revenue.

- Always ask to receive feedback from guests, thereby coordinating with departments and management to solve problems that guests are facing.

- Based on the results of the customer satisfaction survey, propose services that suit the needs of guests or have plans to improve existing services.

- Carry out customer data storage and reports as required by management and units.

- Specific details will be discussed during the interview.

- Income according to agreement, attractive and commensurate with ability and experience.

- Enjoy social insurance regimes and attractive benefits and welfare regimes according to the provisions of the Labor Law and the Company.

- Work in a dynamic, open and creative environment, with conditions to promote personal capacity.

- Support for shift meals according to hotel regulations.

- Proficient in Office Informatics

- Proficient in English, knowing a second foreign language is an advantage

- At least 2 years of experience in a similar position at a Hotel/Resort

- Quick, enthusiastic, honest, careful and responsible; Sociable, friendly and able to withstand pressure.

- Hoặc nộp hồ sơ trực tiếp: khách sạn Sen Retreat Hội An, số 488 Cửa Đại, Hội An, Quảng Nam