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Spa & Wellness Coordinator/ Nhân viên điều phối Spa & Wellness
- Hạn nộp: 30/11/2024
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
Khác
Khác
Vị trí
Nhân viên
Nhân viên
Cập nhật
11/11/2024 13:57
11/11/2024 13:57
Mô tả công việc
This position is responsible for managing appointments, facilitating guest interactions, and ensuring the smooth operation of spa services. The Spa Coordinator will work closely with both management and Spa staff to promote a welcoming atmosphere and maintain high standards of service.
- Provide information about spa services, treatments, and products, answering any questions guests may have.
- Efficiently manage appointment bookings via phone, email, and in-person, ensuring optimal use of therapist schedules.
- Maintain accurate records of appointments, guest preferences, treatment histories, and payment transactions.
- Process payments efficiently, handling cash and credit transactions, and ensuring accurate billing.
- Assist in preparing monthly reports on spa performance metrics, including revenue, guest feedback, and service utilization.
- Ensure the spa area is clean, organized, and well-stocked with necessary supplies, including towels, products, and equipment.
- Adhere to health and safety regulations, maintaining a safe environment for both guests and staff.
- Assist spa therapists and other team members by communicating guest needs and feedback effectively.
- Participate in training programs to stay updated on spa services, products, and operational procedures.
- Gather guest feedback through surveys and direct communication to assess satisfaction levels.
Quyền lợi được hưởng
- Competitive salary and Pre-opening service charge
- 14 annual leave days/year
- 100 % salary and immediate Social Insurance enjoyment during probationary period
- Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy
- 13th month salary & monthly service charge
- Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy
- Enjoys IHG's special offer for internal employee
Yêu cầu công việc
- Excellent verbal and written communication skills, with a friendly and professional demeanor.
- Exceptional organizational skills and attention to detail, capable of managing multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and familiarity with spa booking software and point-of-sale systems.
- Flexibility to work evenings, weekends, and holidays as required
Yêu cầu hồ sơ
- High school diploma or equivalent; a degree in hospitality, business management, or a related field is preferred.
- Previous experience in a spa, wellness center, or hospitality environment is highly desirable.
Nộp hồ sơ ứng tuyển
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Halong Marina, phường Hùng Thắng, Hạ Long, Quảng NinhIn the historic Ha Long Bay, the first InterContinental seaside resort in Northern Vietnam, InterContinental Ha Long Resort & Residences, continues the legacy of the world's biggest luxury hotel family, which spans seven decades. Refresh your CV today and join our team to embrace your future professional path.
Quy mô: 
Halong Marina, phường Hùng Thắng, Hạ Long, Quảng NinhThông tin liên hệ
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Ms. Nhung - HR Executive -
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