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Guest Relations Officer

  • Hạn nộp: 30/03/2025
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
26/02/2025 17:04

Mô tả công việc

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.

Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.

Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available

room. Advise quest of messages. Clear departures in computer system. Coordinate with Housekeeping to.

track room status and guest concerns. File guest paperwork or documentation. Operate telephone

switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.

Supply guests with directions and information. Answer, record, and process all guest calls, requests,

questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange

transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests'

checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss

Prevention/Security of any reports of theft.

CORE WORK ACTIVITES

Safety and Security.

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Maintain awareness of undesirable persons on property premises.

Follow company and department safety and security policies and procedures to ensure a clean, safe,

and secure environment.

Report work related accidents, or other injuries

manager/supervisor.

Identify and correct unsafe work procedures or conditions and/or report them to management and safety personnel.

Policies and Procedures

Maintain confidentiality of proprietary materials and information.

Protect the privacy and security of guests and coworkers.

Follow company and department policies and procedures.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

Perform other reasonable job duties as requested by Supervisors.

Working with Others

Support alL co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and

departments,

Quyền lợi được hưởng

1. Lương thưởng cạnh trạnh & tháng lương thứ 13

2. 5 ngày làm việc theo quy định & 2 ngày nghỉ tuần

3. Đồng phục và 2 bữa ăn/ca làm việc

4. Cơ hội phát triển nghề nghiệp tại Tập đoàn khách sạn cao cấp và sang trọng nhất thế giới

5. BHXH theo Luật

6. Giảm giá phòng và giảm giá ẩm thực tại khách sạn Marriott

Yêu cầu công việc

1. Enthusiast, ability to follow instruction

2. Fluent English communication, basic computer usage

3. Minimum 1 year experience in a similar position in 5 star hotel

Yêu cầu hồ sơ

  • Ứng tuyển trực tiếp trên Hoteljob
  • 02835209999 (Ext: 4305)
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc

BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • 39 Đường Lê Duẩn, phường Bến Nghé, Quận 1, TP. Hồ Chí Minh, Việt Nam
  • JW Marriott Hotel & Suites Saigon elevates the standard of luxury hospitality in Ho Chi Minh City with intuitive amenities and inspiring spaces to help every guest relax and recharge. The hotel comprises two distinct towers; the 21-story hotel tower features 305 elegantly appointed rooms and suites, while the 31-story residential tower houses 260 exceptional one- to three-bedroom apartments, all of which offer panoramic views of the skyline and Saigon River. This diverse accommodation makes the hotel the perfect choice for couples, families, corporate executives and meeting delegates on short or extended breaks in Ho Chi Minh City. Meeting planners can wow their delegates with 1,200 square meters of world-class conference and banqueting space, including a grand ballroom, a large pre-function area and six stylish meeting rooms. Memorable moments can be savored at a choice of five vibrant dining and social venues, creating outstanding options for every culinary occasion

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