Guest Relations Officer
- Hạn nộp: 30/03/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
26/02/2025 17:04
Mô tả công việc
Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available
room. Advise quest of messages. Clear departures in computer system. Coordinate with Housekeeping to.
track room status and guest concerns. File guest paperwork or documentation. Operate telephone
switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports.
Supply guests with directions and information. Answer, record, and process all guest calls, requests,
questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange
transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests'
checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss
Prevention/Security of any reports of theft.
CORE WORK ACTIVITES
Safety and Security.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Maintain awareness of undesirable persons on property premises.
Follow company and department safety and security policies and procedures to ensure a clean, safe,
and secure environment.
Report work related accidents, or other injuries
manager/supervisor.
Identify and correct unsafe work procedures or conditions and/or report them to management and safety personnel.
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Working with Others
Support alL co-workers and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and
departments,
Quyền lợi được hưởng
2. 5 ngày làm việc theo quy định & 2 ngày nghỉ tuần
3. Đồng phục và 2 bữa ăn/ca làm việc
4. Cơ hội phát triển nghề nghiệp tại Tập đoàn khách sạn cao cấp và sang trọng nhất thế giới
5. BHXH theo Luật
6. Giảm giá phòng và giảm giá ẩm thực tại khách sạn Marriott
Yêu cầu công việc
1. Enthusiast, ability to follow instruction
2. Fluent English communication, basic computer usage
3. Minimum 1 year experience in a similar position in 5 star hotel
Yêu cầu hồ sơ
- Ứng tuyển trực tiếp trên Hoteljob
- 02835209999 (Ext: 4305)

Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
Quy mô: 100 - 499
39 Đường Lê Duẩn, phường Bến Nghé, Quận 1, TP. Hồ Chí Minh, Việt Nam
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JW Marriott Hotel & Suites Saigon elevates the standard of luxury hospitality in Ho Chi Minh City with intuitive amenities and inspiring spaces to help every guest relax and recharge. The hotel comprises two distinct towers; the 21-story hotel tower features 305 elegantly appointed rooms and suites, while the 31-story residential tower houses 260 exceptional one- to three-bedroom apartments, all of which offer panoramic views of the skyline and Saigon River. This diverse accommodation makes the hotel the perfect choice for couples, families, corporate executives and meeting delegates on short or extended breaks in Ho Chi Minh City. Meeting planners can wow their delegates with 1,200 square meters of world-class conference and banqueting space, including a grand ballroom, a large pre-function area and six stylish meeting rooms. Memorable moments can be savored at a choice of five vibrant dining and social venues, creating outstanding options for every culinary occasion
Thông tin liên hệ
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