Executive, VIP Services (Cantonese/Mandarin Speaking)

Key Responsibilities:

• Provide quality customer service to players who patronize Hoiana Resort & Golf.

• Product information knowledge of Hoiana Resort & Golf.

• Meet and greet patrons at the airport and accompany patrons on outings when required.

• Knowledge and awareness of gaming related promotions and assist patrons with related enquiries.

• Develop and maintain rapport with guests, coworkers, and other departments and respond to customer questions, inquiries, complaints, requests, and feedback in a timely manner.

• Ensure compliance with all applicable gaming laws and company internal controls, policies, and procedures.

• Maintain a presence in gaming related areas whether on floor or in VIP Services counters.

• Present a pleasant, friendly, and welcoming attitude at all times.

• Assist in executing property events and promotions in a professional manner.

• Carry out instructions and directives from Supervisor, VIP Services and above diligently.

• Perform other job-related duties as assigned.

• Professional and multicultural working environment
  
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big-scale project in central Vietnam
• Career Development Opportunity

• Prior experience in a similar position is strongly preferred.
• Proficient in writing, speaking, reading and listening of Mandarin. Able to communicate fluently in Cantonese is highly preferred.
• Knowledge in Table Games (Baccarat and Roulette) and Slot Machines is advantageous.
• Able to be on your feet for extended periods of time and must have exceptional customer service skills and possess a can-do attitude.
• Be able to work flexible hours.
• Be customer service oriented or have prior experience in the service industry especially within the airline and hospitality industry.
• Neat and professional grooming and appearance.
• Minimum High school diploma or equivalent.