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Assisstant Floor Manager

  • Hạn nộp: 31/12/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Nam Từ Liêm - Hà Nội
Giờ làm việc
Giờ hành chính
Ngành nghề
Buồng phòng
Cập nhật
05/11/2024 11:21

Mô tả công việc

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guest room maintenance needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies, equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms and public space.

• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Sets a positive example for guest relations.

Quyền lợi được hưởng

Benefits:

Competitive remuneration package

Opportunity to work at one of the biggest hotel groups in the world.

International and professional but friendly 5-star working environment.

Attractive program with Preferential Prices for Employees.

Food and Beverage discount at Hotel restaurant.

Social Insurance as per law

Accident 24/7 Insurance

Other benefits following Hotel policy & Vietnam labor law

Yêu cầu công việc

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • 36 Đường Lê Đức Thọ, Street, My Dinh 2, Nam Từ Liêm, Hanoi, Vietnam
  • Conveniently located in Hanoi’s fast-emerging business district and close to major sporting and convention sites, Sheraton Hanoi West is a peaceful urban oasis where business travelers and leisure guests can enjoy seamless and relaxing experiences in its modern accommodation, elevated meeting spaces and dynamic culinary venues.

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