Front Desk Supervisor

• Supervise front desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Manage reservations and room availability
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Monitor staff performance and provide feedback
• Maintain a clean and organized front desk area

Part 2: Fostering a Positive and Collaborative Work Environment- WE CANT GROW UP WITHOUT YOU

• Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
• Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.
• Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel's image and brand.
• Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
• Perform other duties as assigned by management, demonstrating flexibility and commitment to the team's success.

1. 13th-month salary
2. Annual leave: 12 days
3. Competitive salary and bonus packages based on work results
4. Opportunity to build a capable and inspired workforce for new hospitality
5. Participating in social insurance, health insurance, and unemployment insurance according to state regulations
6. Evaluation based purely on capacity and rapid growth opportunities

1. Effective communication in both Vietnamese & English, 3rd language is a plus.
2. Good communication and guest-handling skills
3. Hardworking, honest, careful, enthusiastic, and a good team supporter
4. Proficient in computer skills
5. Experience working as a supervisor
6. Proven leadership and organizational skills
7. Working knowledge of hotel management systems
8. Able to multitask and prioritize tasks
9. Flexible schedule with the ability to work nights, weekends, and holidays

1. Effective communication in both Vietnamese & English, 3rd language is a plus.
2. Good communication and guest-handling skills
3. Hardworking, honest, careful, enthusiastic, and a good team supporter
4. Proficient in computer skills