Duty Manager

The Duty Manager is essential in ensuring the smooth operation of the hotel while delivering exceptional guest service. This role involves leadership, effective communication, and training staff across various departments.

Key Responsibilities:

Operational Management:

Oversee daily operations across all departments, ensuring efficiency and high service standards.

Monitor and manage staff performance, providing guidance and support as needed.

Guest Relations:

Address guest inquiries and resolve issues promptly and professionally.

Ensure guest satisfaction by maintaining a welcoming and hospitable environment.

Staff Training and Development:

Conduct training sessions for new staff to ensure adherence to company standards and procedures.

Identify training needs and implement ongoing development programs for team members.

Compliance and Safety:

Ensure adherence to company policies, health and safety regulations, and quality standards.

Conduct regular inspections of the property to maintain cleanliness and safety.

Reporting:

Prepare and submit daily reports on operational performance, guest feedback, and any incidents that occur.

• Service charge, up-selling/cross-selling incentive.
• Daily shuttle bus to and from Hanoi city center
• Free shared staff room at the dormitory
• Free canteen meal (all days for those staying at dorm)
• Clear development plan and growing with Melia Hotels International
• Fresh working environment with an unique hotel located on the mountain

• Previous experience in a supervision role within the front office department.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and a customer-oriented approach.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in English; additional languages are a plus.
• Computer Knowledge and experience in MS office programs, PMS.

If you’re ready to take your career to the next level and contribute to our success, we’d love to hear from you!

Contact: 0349624033 (Ms. Phượng).