Giám sát Bộ Phận Tiền Sảnh (Front Office Leader)

• Check-in and check-out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
• Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.
• Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events.

2. Front Desk Management

• Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and well-maintained.
• Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
• Check-in and check-out records: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.
• Guest complaints and concerns: Report any guest complaints or concerns to management immediately.

3. Human Resources Management

• Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.
• Staff training: Train new and existing staff on front desk procedures and policies.
• Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued.

4. Financial Management

• End-of-shift reports: Review end-of-shift reports to ensure that all transactions are accurate and in compliance with hotel policies.
• Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies.

5. Quality Assurance

• Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.
• Ensure that all Guests are checked in & out according to the Framework given.

• 13th-month salary.
  
• Annual leave: 12 days.
• Competitive salary and bonus packages based on work results.
• Opportunity to build a capable and inspired workforce for new hospitality.
• Participating in social insurance, health insurance, and unemployment insurance according to state regulations.
• Evaluation based purely on capacity and rapid growth opportunities.

• At least 2 years of experience as a Guest Service Agent is required.
  
• Effective communication in both Vietnamese & English, 3rd language is a plus.
• Team management, planning, and reporting skills.
• Experienced in leading and managing teams of 8-10 people.
• Good communication and guest handling skills.
• Hardworking, honest, careful, enthusiastic, and a good team supporter.
• Good negotiation and persuasion skills; adept at handling complaints.
• Proficient in computer skills.

• 1 Sơ yếu Lý lịch (Công chứng 6 tháng gần nhất)
• 1 CMND hoặc CCCD (Công chứng 6 tháng gần nhất)
• 1 Bằng cấp liên quan (nếu có)
• 1 Giấy khám sức khỏe (6 tháng gần nhất)
• 1 Hình 3*4 (mới nhất)