Residences Concierge - Nhân viên dịch vụ khách hàng
- Đã tuyển xong
- Mức lương: 8 - 12 triệu
Thông tin cơ bản
1
Quận 1 - TP HCM
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
Nhân viên
09/12/2024 08:39
Mô tả công việc
JOB SUMMARY
Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of Marriott International service excellence.
Quyền lợi được hưởng
- Competitive Salary and Benefits as Marriott International Standards
- 2 days off per week
- Learning and Career development
- "TakeCare" and professional working environment
Yêu cầu công việc
1. Qualification:
2-year degree in Hospitality Management or a related major
At least 1 year of related work experience
No supervisory experience is required
2. Competencies:
Interpersonal Skills
Communications
Organization
Personal Attributes:
- Positive Demeanor
- Presentation
- Integrity
- Dependability
- Adaptability/Flexibility
Yêu cầu hồ sơ
- Resume in English
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- 02 Tôn Đức Thắng, Bến Nghé, Quận 1, Ho Chi Minh City, Vietnam
JW Marriott - Marriott Residences Grand Marina Saigon is the first–ever JW Marriott and Marriott Branded Residences in Vietnam and The Largest Marriott Branded Residences in the world. Located in the heart of Ho Chi Minh City, the dual-branded project is expected to house Marriott residential and officetel units with sophisticated spaces meant to inspire residents and JW Marriott residential and officetel units designed for mindfulness and fostering togetherness with loved ones.
Thông tin liên hệ
- Trân Nguyễn