Waiter/Waitress

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
• Grooming is impeccable and in accordance with ICHG personal presentation standards
• Outlet equipment is clean
• Equipment is sorted and stored
• Glassware is polished
• Flatware is polished
• China is clean
• Waiter stations are prepared
• Cutlery is placed for buffet and table service
• Tables are set
• Reservations are read and familiarized
• Special occasions are ready
• Music is on
• Lighting is on
• Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
• Guests are greeted and seated
• Daily specials are explained and upsold
• Food orders are processed accurately
• Trays and tray jacks are effectively used
• Food orders are taken quickly
• Payment methods are handled accurately
• Working areas are cleaned and re-set quickly
• Bar is clean
• Used ashtrays are regularly cleaned
• Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
• Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Promoting and selling cocktails to guests
• Making and presenting cocktails
• Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned

- Uniform & Laundry

- Duty Meals

- Accident Insurance 24/7

- Monthly service Charge 

- 12 Annual Leave/Year

- Annual Health Check

- Participating job training, skill training by international hotel standards.

- Other benefits per Vietnam labor law.

Required Skills –

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.
• Able to read and write English

Qualifications –

• Vocational School 

Experience –

Food service experience with general knowledge of restaurant operations preferred.

1. -As per hotel's guidance