[Melia Vinpearl Danang Riverfront] Nhân viên Dịch vụ khách hàng - GRO (Tiếng Hàn)
- Hạn nộp: 30/03/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
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Quận Sơn Trà - Đà Nẵng
Làm theo ca
Tiền sảnh
Nhân viên
22/02/2025 22:17
Mô tả công việc
OPERATIONS
Comply with the customer service strategy, efficiently managing all guest requests and committing to achieve total guest satisfaction.
Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.
Manage customer incidents, following the established protocols.
Comply with the attributes, standards and manuals applicable to their department.
Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
Comply with the Sensory Architecture defined for their area.
Verify material orders following the set product guidelines, for better optimisation of economic resources.
HEALTH & SAFETY/ HEALTHY WORKPLACE
Be knowledgeable of the hotel’s evacuation plan.
Be knowledgeable of the personal protective equipment and use it correctly.
Be knowledgeable of the methods, work procedures and risks inherent to their activity.
Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
Quyền lợi được hưởng
- Attractive salary and benefits package.
- Insurance: In addition to health insurance, social insurance and unemployment insurance according to the Labor Law, employees are entitled to participate in the health insurance package under the Group regime.
- 13th month salary and holidays bonus.
- Free shift meal and parking
- Monthly service charge
Yêu cầu công việc
- Bachelor Degree
- English - Basic Level
- Korean - Good level, written & spoken.
- At least 1 years in international hotels in the same position.
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Quy mô:
Toàn quốc
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“Melia Vinpearl” is a cooperation between Spain’s famous hotel group Meliá Hotels International and Vietnam’s leading resort and entertainment brand Vinpearl, aiming to become one of the leading hotel brands in Vietnam. "Melia Vinpearl" currently has a total of 12 hotels and resorts in operation of Vinpearl stretching from Hai Phong to Tay Ninh. The cooperation with Meliá Hotel Group is part of the strategic orientation of enhancing and internationalizing vinpearl brand in the field of hospitality and resort. The cooperation with Meliá Hotels International is part of Vinpearl’s strategy to advance and internationalize the brand in the hospitality field. This perfect combination will bring about the opportunities for domestic and foreign tourists to enjoy diverse experiences through Vinpearl’s signature local “all-in-one” complexes and world-class standard services by such an internationally prestigious hotel brand.
Thông tin liên hệ
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Nhân Sự - Ban nhân sự vùng
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