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Regent Service Manager/Quản Lý Tổng Đài

  • Hạn nộp: 07/11/2024
  • Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Phú Quốc - Kiên Giang
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
N/A
Cập nhật
22/10/2024 14:37

Mô tả công việc

  • You oversee the daily operation of Regent Service Center, while making sure that the service level is prompt, efficient and exceeding guests expectations.
  • You drive guest satisfaction through professional response to the inquiries and requests handling.
  • Ensure that the team follows high standards of telephone etiquette and lives up to Regent brand standards, Service Behaviours and resort’s and IHG policies.
  • You ensure that the team is knowledgable, acquires exceptionl communication, high technical and problem resolution skills. If occurred, handle guests issues with most care and professionalism.
  • As a heart of the resort, you deeply understand internal service procedures and operating connection between departments.
  • Working together with QCI manager, you analyse Regent Service logs, service request breakdown report in order to optimize service procedures and indicate areas of focus.
  • Be proficient in using softwares and equipments that include but are not limited to: the PABX system, Property Management System (Opera), FCS, IPTV , CRAVE, Symphony MICROS, radio walkie-talkie, Vinaphone messaging system, outlook email, etc. Provide trainings to team and ensure high level of technical skills are acquired by the them.
  • Handle Lost & Found incidents according to Regent policies and procedures. Coordinate with Security and related departments/colleagues to have proper records and reports related to L&F items.
  • Engage the team, build strong relationship with all resort departments and always ensure clear communication throughout all functions for efficient collaboration during operation.
  • Lead and develop the team by having regular check-in conversations, conducting trainings and involving the team members in driving resort goals.
  • Make sure that your team members are aware of their responsibilities, company and individual goals
  • Other tasks assigned by higher management.

Quyền lợi được hưởng

  • Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
  • 15 annual leave, 2 days off per week
  • Relocation, repatriation allowance
  • Home leave allowance
  • Accommodation, uniforms, transportation, and meals are provided
  • International working environment
  • Insurance as labor law
  • Healthcare insurance for personnel from the start date and for the family after working 1 years
  • 24/7 accident insurance
  • Language Allowance
  • Other benefits

Yêu cầu công việc

  • ​Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
  • ​3-5 years’ experience in front office/operations/customer service, or an equivalent combination of education and experience.
  • ​Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
  • ​Excellent in English
  • ​Proficient in the use of Microsoft Office and Front Office System
  • ​Ability to speak third language is a privilege​

Yêu cầu hồ sơ

  • Kindly send your CV to our email: recruitment.regentpq(a còng)ihg.com
  • Hotline: 0919 290 709 (P&C Department)
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Sắp xếp đánh giá:

Regent Phú Quốc

Regent Phú Quốc

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  • Quy mô:
  • Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
  • https://Ihg.com

  • At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.

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