Guest Service Agent - Nhân viên Lễ Tân (Soul Boutique Hotel Phu Quoc)

• Responsible for giving all guests resort activities and information and suggest guest selling in outlet as well as a boutique shop

• Ensure all guests are being treated in an efficient and courteous manner. Resolve customer complaints as your duties

• Responsible for guest’s requests and communicate with related departments to achieve guest satisfaction

• Always greet and assist all guests in friendly and helpful manner.

• Register all arrival rooms according to established procedures.

• Perform check in, check out and room change procedures and ensure all the data are fully entered correctly to hotel systems in accordance with reservation.

• Assist guest with currency exchange.

• Ensure all arrival villas is to be checked defect by related departments and follow up any issues

• Attends to guest’s complaints, inquiries and requests, referees’ problems to Front Office Supervisor/Duty Manager if he/she is unable to assist

• When on night shift, check night reports and prepare morning report along with all necessary preparations for guest arrival.

• Respond all the guest’s calls and assist guest’s requirements.

• Responsible in giving guests products views and selling products in boutique shop

- Alowance for sailors who work in Phu Quoc;

- Bao Viet health insurance for individuals;

- Provided with 3-star standard rooms;

- Provided with 3 meals a day;

- Fitness room for sailors

• Bachelor’s Degree in Hospitality Management, Business Administration or equivalent education required.

• 1 year in resort of similar size

• Excellent in written and verbal communication

• Competency in Microsoft applications including Word, Excel and Outlook

• Familiar to Smile and POS is a plus

• English or other language is preferred

• Statement of honest and no criminal record.

Hotline: 0905 244 146

Phone: +84 (0297) 3559 8888