Guest Service Manager

• Manage the day-to-day operations of the hotel, including overseeing the Guest Service Team and Housekeeping Team.
• Plan and assign work to the hotel staff accurately, ensuring there is enough staff to provide exceptional service to guests.
• Ensure that all bookings are in order and that prices are within allowed levels.
• Maintain cash balances and handle funds correctly at all times.
• Work closely with the Sales departments to maximize room capacity and achieve the highest revenue and best customer service.

Part 2: Guest Service Excellence

• Handle guest complaints and requests quickly, professionally, and efficiently, while showing enthusiasm and offering problem-solving solutions in line with the hotel's interests.
• Reply to messages and emails from guests and instruct staff to handle any situations that may arise while serving guests.
• Ensure that all staff members are knowledgeable about hotel products, current promotions, policy changes, and appropriate communication to best serve guests.

Part 3: Staff Development and Facilities Management

• Train and coach staff on SOPs, hotel rules, and regulations.
• Evaluate the performance of staff and suggest commendations or remedial and disciplinary action when necessary.
• Be responsible for the hotel's facilities and ensure that all facilities are up to standard to serve the guests.
• Manage and control the hotel inventory check and ensure that the orders and equipment are in order.

• 13th-month salary.
• Annual leave: 12 days.
• Competitive salary and bonus packages based on work results.
• Opportunity to build a capable and inspired workforce for new hospitality.
• Participating in social insurance, health insurance, and unemployment insurance according to state regulations.
• Evaluation based purely on capacity and rapid growth opportunities.

• At least 1 year of experience as a Guest Service Team Leader in 4-5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
• Effective communication in both Vietnamese & English, 3rd language is a plus.
• Team management, planning, and reporting skills.
• Experienced in leading and managing teams of 8-10 people.
• Good communication and guest handling skills.
• Hardworking, honest, careful, enthusiastic, and a good team supporter.
• Good negotiation and persuasion skills; adept at handling complaints.
• Proficient in computer skills

• 1 Sơ yếu Lý lịch (Công chứng 6 tháng gần nhất)
• 1 CMND hoặc CCCD (Công chứng 6 tháng gần nhất)
• 1 Bằng cấp liên quan (nếu có)
• 1 Giấy khám sức khỏe (6 tháng gần nhất)
• 1 Hình 3*4 (mới nhất)