[Novotel Hanoi Thai Ha] Reservation Agent

This position is responsible for organizing and processing reservation, have a thorough understanding of all booking channels and management of inventory and rate therein.

Primary Responsibilities

• Being responsible for the organization and quality of the room sales service by maximizing the occupancy rate and the average rate per room

• Collaborating closely with the Revenue Manager and Operations Manager to pursue the highest profitability for the department and the hotel

• Being responsible for ensuring that all duties are carried out in accordance with brand standards and legal requirements

• Establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty

• Maximizing turnover of the department based on the occupancy rate and the average price of the rooms

• Process to reservation requests from guests, travel agents, and referral networks made through various communication platforms. Ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation records promptly in accordance with guests' booking confirmations.

• Know the types of rooms the property has, their locations and layouts, as well as the available packages to quote accommodation rate for public guest. Assist Front Office on daily room assignment

• Know distribution channels such as GDS, OTA and web booking systems, and follows all policies and procedures of the property for compliance and quality assurance expectations.

• Reconfirm all arrival bookings 1 day prior to guest arrival to ensure hotel have full information to welcome guests.

• Receive phone call from out-site guest and transfer to relate department.

• Tracking future room availability and providing assistance on room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in pre-registration activities and processing advance reservation deposits.

- Attractive service charges

- Participate in social insurance according to regulations

- 02 months probationary period with full salary

- 02 days off per week

- Paid birthday leave

- Annual health check-up

- Advantages when using Accor services worldwide

- Develop talent through learning programs at Academy Accor

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

• Diploma in Tourism / Hospitality Management

• Prior experience in Reservation is an asset.

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel, Word, & PowerPoint