[Novotel Hanoi Thai Ha] Front Office Supervisor

To supervise all Front Desk Clerk, and to ensure that the Front Desk is running smoothly and staff provide immediate and courteous service to all guests.

Primary Responsibilities

- To review and prepare all daily arrivals, allocating best available rooms according to VIP status, room rate charged, and guests requests.

- To double check the accuracy of all work performed by Front Desk Clerk at end of shift.

- To ensure that all Front Desk Clerk have complete understanding of their job, and adhere to all established policies and work procedures.

- To provide training to all Front Office Assistants so that they can perform their job with maximum efficiency and courtesy.

- To organize, schedule, and delegate duties to all Front Desk Clerks.

- To assist in the registering and checking out of guests.

- To work closely with Reservation Section, in coordinating and follow up on vouchers, billing instructions, blocking of rooms, collecting deposits, prepayments, and VIPs arrivals.

- To work closely with Credit Manager to ensure that hotel’s credit policies and procedures and adhered to.

- To ensure that all guestroom’s Ving Card’s keys and folders for tours/groups are prepared before the arrival of tours/groups.

- To assist the Assistants Manager on duty to handle guest complaints, and ensure actions are taken promptly to rectify complaints.

- To authorize and approve room change and billing disputes by guests.

- To work closely with Concierge on tours/groups check in and check out.

- To maintain effective communication within Front Desk and other sections of the Front Desk by having daily briefing and regular meetings.

- To conduct daily inventory of safe deposit box keys and any discrepancy to report to Assistant Front Office Manager for action accordingly.

- To perform shifts duties according to the duty roster.

- Although you are employ by Front Office Department, you may be assigned to any area that the management deems suitable and necessary.

Compensation:

- Attractive service charges

- Participate in social insurance according to regulations

- 02 months probationary period with full salary

- 02 days off per week

- Paid birthday leave

- Annual health check-up

- Advantages when using Accor services worldwide

- Develop talent through learning programs at Academy Accor

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• Well-presented and professionally groomed at all times

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint