Reservations Officer (Ho Chi Minh Based) | Nhân viên Đặt phòng

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Côn Đảo - Bà Rịa - Vũng Tàu

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Nhân viên

Cập nhật
15/01/2025 10:31

Mô tả công việc

Run daily reports for Reservations, Operations, Sales & Marketing departments.
Process new reservations, update, clean up, and handle advance deposits and reservation-related reports (No Shows, ORS Comments, Commission, etc.).
Assist in room allocations, handle special requests, and manage room blocking as needed.
Clarify any guest discrepancies before arrival by contacting guests or agents.
Track room availability and update the internet reservation system in coordination with relevant hosts.
Assist in determining room rates and manage guest history/profiles.
Ensure accuracy and completeness in daily reservations, guest information, and statistics.
Control room inventory in coordination with the Reservations Manager and respond to overbooking situations.
Manage group reservations, creating codes and processing rooming lists within 48 hours of receipt.
Communicate with group contacts regarding rooming lists and pickup.
Assist the Reservations Manager to maximize occupancy and revenue while meeting forecasted and budgeted figures.
Address client feedback related to reservations and take corrective action promptly.
Maintain high standards of appearance, grooming, and hygiene.
Adhere to safety, security, and privacy protocols, ensuring guest data confidentiality.
Keep department equipment clean and in good working condition.
Upsell resort facilities and activities.
Attend meetings and training as required, with knowledge of and adherence to LQA standards.
Perform any additional tasks as assigned by management.

Quyền lợi được hưởng

100% salary in 2-month probation
Social Insurance on 100% salary
24/7 personal accident enrolled from starting date
2,400,000 VND monthly allowance
Worldwide learning & Career Development with Six Senses & IHG

Yêu cầu công việc

Qualified with hospitality diploma/degree
Over one year of experience in luxury hotel operations
Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
Familiar with hotel systems (PMS, GDS, CRS)

Yêu cầu hồ sơ

Knowledgeable in hotel policies, reservations, and MICE platforms
Skilled in handling local and overseas room bookings
Excellent command of written and spoken English
Familiar with local language and customs

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

Chế độ đãi ngộ5/10

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Đánh giá (5)

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Six Senses Côn Đảo

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Quy mô:
Bãi Đất Dốc, Huyện Côn Đảo, Tỉnh Bà Rịa - Vũng Tàu
https://www.sixsensescondao.com
The spectacular Con Dao archipelago of islands is located to the south-east of Vietnam. The largest and most beautiful, Con Dao Island, hosts the Six Senses Con Dao along a one-kilometre, white sand beach surrounded by dramatic mountain landscapes. The remote setting and preserved natural landscape provides an extraordinary sense of seclusion, creating an ideal place to escape, relax and live close to the natural elements. Designed to offer individual style along with a strong sense of community, Six Senses Con Dao redefines experiences for hosts and guests! Located on the picturesque island of Con Dao, off South East Vietnam *Staff (Host) benefits include: - Light airy accommodation (Staff Village) in Con Dao town - Competitive salary package and benefits - Annual free night stays at Six Senses properties around the world - Employee room rates at IHG's hotels and resorts.