The Myst Dong Khoi Hotel - Guest Experience Manager
- Hạn nộp: 29/10/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận 1 - TP HCM
Làm theo ca
Khách sạn/ Khu căn hộ
Tiền sảnh
02/10/2024 08:20
Mô tả công việc
- Scope of job: To assist the hotel in delivering a heart touching service during guests stay with us including Rooms and Food & Beverage products.
- Main Duties:
Conduct regular communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Ensure and provide upscale, professional and high class guest service experiences.
Work closely with F&B Team to drive food and beverage experience at the Lounge and Restaurant, service standards and new concepts to deliver unique experience ahead of the competition.
Prepare welcome cards with General Manager’s Signature for VIPs and ensure them receive special attention.
Handle guest complaints and refer them as necessary, follows up on corrective action.
Respect and handle promptly to guests’ requirements and inquiries.
Oversee and coordinate all arrivals and departures of special guests...
Coordinate and manage communication between guests and employees as well as follow up to ensure guest satisfy.
Promote all amenities, conveniences and programs offered.
Direct, coach and manage GEM team to ensure all standards and operating procedures are running smooth.
Examine activities logbook, assign tasks appropriately and implement control schedule daily
Seek out opportunities to create outstanding and unique guest experiences
Work with departmental managers to ensure processes are executed by employees who interact with our guests.
Oversee and implement Hotel Guest Experience initiatives and ideas, looking for new and innovative ways to provide heart touching service.
Oversee VIP guests, arrivals and departures and welcome guests with personal service.
Liaise and build relationships with guests, using hotel loyalty management system to track their preferences.
Quyền lợi được hưởng
Competitive salary
Social Insurance
Productivity bonus
Training
Others as Hotel's policy: Daily Meal, AL, 13th bonus...
Yêu cầu công việc
- Tiếng anh giao tiếp lưu loát
Yêu cầu hồ sơ
- Please submit your CV 0972.707.702 Ms.Duyen
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 500 - 999
- 14-16 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam
- https://www.silverlandhotels.com
Combining central locations with an unerring commitment to warm and heart-touching service, Silverland Hospitality has developed a portfolio of luxurious properties that captures the true essence of Saigon. Tracing a captivating path through the heart of the ‘Pearl of the Far East’, Silverland’s eight hotels reflect the unique history and culture of this majestic metropolis with distinct designs, old-world flair and a commitment to making each and every guest arrival feel like a celebrated homecoming. Eight properties. Eight distinctive locations. Eight great ways to experience the soul of Saigon. We care, always!
Thông tin liên hệ
- Phòng Nhân sự