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Reservations Manager
- Hạn nộp: 31/12/2024
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Huyện Điện Bàn - Quảng Nam
Giờ hành chính
Kinh doanh & tiếp thị
02/12/2024 12:52
Mô tả công việc
- Assume the responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operation
- Maintain reservation standards
- Conduct standards testing including call observation
- Conduct regular WRO test calls and provide timely feedback
- Work quickly in a high-pressure environment and ability to handle stress
- Display a high level of integrity and professionalism at all times in dealing with guests and employees
- Select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
- Schedule staff according to budget guidelines, while ensuring maximum service to guests
- Review/analyze call volume (ACD) reports including abandonment rate, and take action as appropriate
- Complete all necessary payroll records and labor forecasts
- Manage the reservations staff incentive program and compile/publish monthly results by agent
- Enforce the established room and rate availability guidelines in order to maximize occupancy and revenue
- Monitor and ensure rate integrity between Fourseasons.com and other distribution channels, including controlling and balancing inventory in wholesale and online extranets (channels) in a timely manner
- Perform pre-arrival check including bookings and profiles (using Golden & the Pre-Arrival screen)
- Operate and manage the PMS reservation system (including configuration).
- Work with the Sales Department in handling group bookings, maintaining files, tracing cut off dates, following up on special instructions, etc.
- Control all pool villa reservations in conjunction with Residence Manger & Front Office Manager and ensure special handling of top clients, VIPs, and return guests
- Prepare and distribute daily pick up, occupancy and revenue forecasts and keep all department heads well informed of any unexpected changes in levels of business
- Prepares daily, weekly and monthly reports and statistics relating to resort business performance and rental forecasts.
- Monitor no show collection with Front Office and Finance departments
- Monitor commission payment with the Accounting department
- Handle and maintain accurate records on pick-up, cancellations, no-shows, and sources of reservations
- Create and maintain individual rate codes for each account as established by the Sales Department
- Ensure all reservations staff / WRO staff are familiar with all guest rooms, selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow-up on all special guest requests
- Attend and contribute to the yield management meetings held with the Revenue Strategy Team
- Conduct regular Reservations Departmental Meetings
- Coordinate and assist in an annual Reservations Sales Training Program (Reservations Sales LX) and follow-up training sessions and provide timely feedback to reservations staff
- Develop and mentor the reservations staff for future advancement
- Handle guest complaints keeping senior management well informed of any problems and action taken
- Maintain favorable working relationships among employees to promote maximum morale, productivity and efficiency
- Respond properly in any hotel emergency or safety situation
- Complete any project assigned by management
- In addition, other duties may be required as directed by Assistant Director of Revenue, Director of Marketing, Resort Manager and General Manager.
Quyền lợi được hưởng
- Competitive salary, wages & a comprehensive benefits package.
- Excellent training & Development opportunities.
- Complimentary Accommodation at other Four Seasons Hotels & Resorts.
- Complimentary laundry service for Employee Uniforms.
- Complimentary Employee Meals at Employee dining facility.
- Complimentary Employee bus shuttle service to & from Danang city.
Yêu cầu công việc
- Computer literate (Knowledge of Opera is an asset)
- Proficient in verbal/written English, proficiency in another language is helpful
- Pleasant and professional telephone manner.
- Previous experience in Rooms Division or Sales and Marketing
- Previous reservations experience is an asset
Yêu cầu hồ sơ
- Application form
- Notarized resume
- Notarized copies of ID card
- Notarized copies of related certificates
- Medical certificates (within 6 months)
- 2 photos (4 x 6 cm)
Nộp hồ sơ ứng tuyển
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Khối Hà My Đông B , Điện Dương, Điện Ngọc, Điện Bàn, Quảng Nam, Vietnam-
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https://www.fourseasons.com
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Resort The Nam Hai: Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for six consecutive years. Embellishing Nam Hai heritage with Four Seasons flair, Four Seasons Resort The Nam Hai is a harmonious ode to coast, culture and community in Vietnam's UNESCO-strewn centre. Located on a private one-kilometre (half mile) stretch on Ha My Beach - hailed by Forbes as one of the best beaches in the world - the Resort is reborn under Four Seasons as a beacon of beauty that reflects the soul of Vietnam's cultural heartland and illuminates the spirit of all who visit: the culturally curious, beach purists, intrepid families, culinary connoisseurs and well-being devotees alike.
Quy mô: 
Khối Hà My Đông B , Điện Dương, Điện Ngọc, Điện Bàn, Quảng Nam, Vietnam
Thông tin liên hệ
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Peole & Culture Team - People & Culture Department -
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