Sales Manager (based in HCMC)

• Develop and maximize the Resort revenue to achieve segment targets by suggesting programs to management to compete and fill slow periods.

• Regularly monitor account production, being able to react quickly should there be any significant change.

• Establish and improve the reputation of the Resort by offering a personalized service as per the Resort's standard operating procedures.

• Perfect knowledge of the Resort facilities and possibilities to create a luxury perception and increase the speed of replies.

• Negotiate and sign contracts before handing them over to the Operations team (depending on the organization).

• Study requirements of all inquiries and functions to familiarize and ascertain the possibility of selling additional facilities, to produce extra revenue.

• Entertain potential accounts to build and maintain good relationships per Management requirements.

• To ensure all comments received are reviewed and investigated with DOSM then discussed with GM or Retreat Manager and review follow-up action by sales persons.

• Take any client complaints/concerns into consideration, proactively find solutions or compensation, follow up, and share to improve the service.

• Make sure that his/her team responds to all requests for explanations or any complaints by the customer within 48 hours. If this is not possible, inform the customer precisely when he or she can expect a response and ensure delivery of this promise.

• When required, pay visits to potential clients when entering into contracts with commercial accounts. Ensure a minimum of 5 sales calls per week.

• Participate or conduct business trips as required by DOSM.

• Provide duty meal allowance.
• Professional in the working environment.
• Entitlement to insurance as per labor law.
• In addition to basic salary, entitlement to the monthly service charge.
• 11 public holidays and 12 annual days per year.
• Tet and holiday bonus.

• At least 3 years of experience in the segment.
• Graduate of related to Sales and Marketing and Hospitality Industry College or University.
• Wholesale/ Leisure experience is an asset.

Candidates can apply directly on Hoteljob. If you have any questions, please help to contact Ms. Hana in the HR department at (+84) 274 378 5555 (Ext: 222) for assistance.

We look forward to welcoming you to our team!