(SENIOR) SALES MANAGER (Corporate & MICE Accounts)-Based in HCMC (Local)

1. Market segment management:

- Lead and manage the MICE inbound and Corporate segments, ensuring alignment with overall sales objectives.

- Assist in developing the annual marketing plan with the DOS, focusing on MICE and Corporate strategies.

2. Client Relationship Management:

- Build and strengthen relationships with existing and new corporate clients to secure future bookings through sales calls, entertainment, FAM trips, and trade shows.

- Become an active member of EuroCham and actively cultivate relationships within the corporate sector, particularly with key accounts based inter Southern regions.

- Maintain detailed records of former, existing, and potential clients, including profiles and preferences.

3. Sales Strategy & Execution:

- Achieve daily sales call targets with measurable effectiveness.

- Develop and identify business leads on a weekly basis, ensuring a steady pipeline of opportunities.

- Prepare a monthly list of accounts to target, and plan active site inspections and entertainment meetings with qualified potential or new accounts.

- Prepare and execute a monthly action plan tailored to the main market segments.

- Monitor competitor activities, including rate strategies and marketing efforts, to maintain a competitive edge.

4. Guest & Event Management:

- Precisely define guest requirements and ensure that hotel services meet their expectations.

- Provide comprehensive after-sales service, addressing any guest complaints in collaboration with relevant departments.

- Solicit group, individual, banquet, and other function business, both independently and in collaboration with the team.

5. Coordination with Department:

- Work closely with other departments to identify opportunities for hotel activities, subsequent events, and media exposure.

- Record sales statistics, maintain accurate account records, and submit production reports on a monthly basis.

6. Technical Proficiency:

- Possess excellent knowledge of the Opera PMS.

- Possess excellent knowledge of Cvent, and similar event management systems.

- Be proficient in rate loading in Lanyon and update and maintain the resort’s GDS system presence.

- Efficiently complete RFPs and demonstrate the ability to quickly learn and use required programmes and tools.

7. Additional Responsibilities:

- Undertake additional duties as assigned by the DOS.

• Competitive salary

• Accident Insurance (24/7)

• Social insurance

• Other benefits for Management

- Bachelor’s degree in Business or a related field.

- At least five years of experience in a similar role within a 4-5* hotel or resort environment.

- Strong sales mindset with excellent communication skills, a positive attitude, and strong negotiation abilities.

- Excellent proficiency in English, both spoken and written, along with advanced computer skills.

- Proven ability to analyse consumer data to optimise sales efforts.

- Excellent leadership and coaching abilities, with experience in staff optimisation and team development.

- Ability to work effectively with other department heads to develop and implement marketing strategies.

- Advanced analytical and problem-solving skills.

- Ability to work under high pressure and respond flexibly to a range of work situations.

- Initiative, courteousness, hard-working nature, and attention to detail.

- Excellent knowledge of Opera PMS, Cvent, and similar event management systems.

- Proficiency in rate loading in Lanyon, maintaining GDS systems, and filling out RFPs.

- Efficient in learning and using new tools and systems.

• Please send CV to: hrm(at)pandanusresort.com or contact Ms. Phuong at: 0905 012 124 for further information.