[Chateau de Saigon] Manager Trainee (Butler Manager Trainee)

General Operation:

- Responsible for operational, service and presentation excellence – All rooms, public areas, events and leisure facilities (pools, landscape, recreation, and entertainment).

- Handles all VIP’s requests and issues in a prompt and courteous manner while communicating and coordinating with other departments.

- Co-ordinate the planning of operational staffing, systems and procedures for the residence

- Ensure standards are met to maintain department objectives, standards, regulatory compliance guidelines and budget to achieve proper management of the department.

- Maintain the highest standards of personal and professional etiquette within the family.

Management and Supervision

- Supervise daily operations: Ensure that all aspects of the household and adjacent structures run smoothly, including maintenance, cleaning and service delivery.

- Facilitate communication between staff and shifts to ensure that all team members are complying with household routines and special requests from owners.

- Ensure systems are inspected quarterly. Use local contractors familiar with Vietnamese regulations and environmental conditions.

- Maintain plants, ensure the garden reflects local flora and tropical aesthetics.

- Maintain a rapid-response team for typhoon damage. Flooding, or other weather-related issues common in Vietnam.

Financial Management:

- Track annual budgets: Monitor expenses for all CDS operations. Provide monthly reports to the owner, ensuring transparency and compliance with local tax laws.

- Pay property-related bills, payroll including: Staff salary, Utility bills, Property taxes, Vendor contracts, Oversight and reporting, Contingency planning, etc.

Government relations, Bureaucracy, and Compliance

- Manage permits and licenses: Ensure all CDS activities comply with Vietnamese laws. Maintain permits for construction and events. Allocate funds for renewing government permits related to Chateau use, building modifications, and event hosting.

- Handle local authorities: Build relationships with local government officials to streamline processes like inspections or approvals. Prepare for expected and unexpected visits and have contingency plan.

Staff Management:

- Hire and train staff: Take part in recruiting. Adhere to CDS training standards. Train staff on formal service procedures, including table setting, formal dining service, and welcoming guests.

- Schedule staff shifts: Manage staff shifts to ensure coverage during holidays and peak times, especially around Tết.

- Conduct performance reviews: Provide feedback and set performance benchmarks. Offer cultural sensitivity training and conflict resolution workshops. Continued education.

Food and Beverage:

- Utilizes problem solving skills, familiarity with the whole property’s food & beverage facilities, knowledge of the local surrounding area in order to accommodate all possible guest requests with a positive attitude.

- Ensure availability of premium ingredients, including imported goods and fresh local produce.

- Curate menus with Vietnamese and international cuisines. Hire proven chefs or local culinary experts. Oversee staff meals.

- Work closely with F&B team, Kitchen, Chefs for smooth operation of private events, in house parties.

Housekeeping & Public area:

- Establish and maintain a regularly scheduled cleaning program - floor care, deep cleaning, curtains, sofa’s etc.. to luxury standards.

- To ensure cleanliness, maintenance and management of all guestrooms, functions, public areas and back of house areas to the Housekeeping operational standards.

- Informs other departments of housekeeping matters that concern them, particularly the laundry, the engineering, and the Food and Beverage team.

- Keep track of cleaning supplies and toiletries. Partner with luxury brands for amenities based on family preferences.

Engineering:

- Maintain HVAC systems: Schedule quarterly servicing to ensure comfort during Vietnam’s humid summers.

- Oversee plumbing and electrical systems: Check generators and backup systems to prevent power outages.

- Monitor structural integrity: Conduct annual inspections to address wear and tear from the tropical climate.

- Maintain the facade of the building to ensure no mold or staining is present.

Landscape & Gardening:

- Implement care and maintenance outside landscaping: flowers, ornamental plants, garden as well as inside landscaping of the property.

- Prepare budget plans to implement work items, purchase tools, supplies, flowers and ornamental plants.

- Regularly check the quality and quantity of flowers, ornamental plants and gardens.

- Arranging personnel and distributing work in a manner that does not disturb the family.

Security Management:

- Monitor security systems: Conduct daily system checks and monitor all touch points using technology in place.

- Hire and oversee security personnel: Recruit experienced personnel with military or private security backgrounds.

- Develop emergency protocols: Develop plans for fire, medical, intruder, and natural disaster scenarios.

Russian Banya:

- Maintain sauna equipment: Ensure steam generators, heaters, and ventilation systems are in top condition. Schedule bi-weekly checkups.

- Prepare for family use: Manage stock fresh towels, essential oils, herbal teas, and refreshments. Ensure water temperature and cleanliness meet luxury standards.

Pool:

- Maintain water quality: Check chlorine and pH levels daily. Use eco-friendly pool chemicals.

- Schedule deep cleaning after events or heavy use.

- Coordinate with the Engineering department on pool maintenance.

Auto:

- Schedule vehicle maintenance: Include oil changes, tire rotations, and regular inspections. Ensure vehicles are always ready for long-distance travel.

- Manage vehicle registrations: Keep all documents updated and ensure compliance with Vietnamese traffic laws.

- Oversee driver schedules: Coordinate daily transportation needs for family, staff, and guests.

Concierge:

- Handle family requests: Provide 24/7 assistance for dining, entertainment, or shopping needs.

- Arrange reservations: Secure bookings at luxury restaurants, events, and exclusive venues.

Personal support/Lifestyle

- Schedule management: Manage the families personal and work schedules, ensuring all appointments and commitments are updated and prioritized. Coordinate with high-end catering services for private dinners and events if needed. Include wine pairings and luxury beverages.

- Personal Requests: Handle personal shopping, errands and other requests discreetly and efficiently.

Event Coordination:

- Event organization: Plan and oversee all event-related logistics, including invitations, catering, decorations and entertainment.

- Service Execution: Ensure that events are executed flawlessly, with attention to detail in every aspect of service and presentation.

- Post-event review: Conduct debriefing with staff (internal and external) after the event to discuss what went well and identify areas for improvement.

Travel:

- Book travel arrangements: Coordinate private jets, yachts, or first-class flights. Partner with luxury travel agencies.

- Prepare travel documents: Ensure all passports, visas, and vaccinations are up to date. Provide an itinerary to the family and key staff.

- Arrange ground transportation: Book luxury vehicles and professional chauffeurs for seamless travel at the destination.

Guest Services:

- Making sure that the family’s needs are met

- Ensure family and guests are happy and well-attended

- Be readily available/approachable for all guests.

- Ensure that departments achieve or exceed family’s service expectations.

- Take proactive approaches when dealing with concerns.

- Extend professionalism and courtesy to the family and guests at all times.

- Follow up with any concerns in a timely manner.

- Become involved in community and/or government affairs.

VERY Competitive salary

Staff meal 

13th month salary

Social Insurance in full salary 

24/7 Accident Insurance

Accomodation

Working in and meeting with the high class level of Vietnam

Other good benefits 

- Logical, strong- minded, decisive and able to work under pressure.

- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

- Guest and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

- Long term commitment

- Diverse skill set, including leadership, strategic thinking, financial acumen, problem-solving, and strong communication.

- Careful, meticulous, sophisticated, agile, ready and willing mind-set.

- Excellent communication skills, task and project driven.

- Strong leadership capabilities.

- Be a Vietnamese national.

- Have a clean criminal record and pass a security screening.