Floor Supervisor at Handwritten Collection & Ibis Phú Yên

To follow the grooming standards and check the grooming of the team

To inspect all Vacant Rooms, checkout rooms, and departures daily.

 Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.

Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.

 To ensure submitting discrepancy report twice a day to Front Office Supervisors.

 To monitor the team’s performance and assist with training to improves standards as required.

To work closely with the A la Carte services Supervisor to ensure payments for services are promptly collected.

To ensure consistent balance in allocating the housekeeping room attendants between Hotel Rooms & Residences.

 To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities.

 To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Talent & Culture.

 To attend Training Sessions and hold regular meetings with the team

 To report damages to the Executive Housekeeper and Engineering Coordinator

 To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.

Other duties

Attractive benefits and competitive salary. Detail will be discussed upon interview.

Two years similar experience

Strong organization skills, multi-task oriented and good time management

Good problem-solving abilities

An analytical mind with excellent communication and interpersonal skills.

Ability to work under pressure.