Assistant Front Office Manager cum Duty Manager at Handwritten Collection & Ibis Phú Yên

Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.

Announce VIP rooms to Housekeeping and F&B departments

Ensure VIP rooms are ready, checked and all in order prior arrival

Attend management morning briefing if needed/requested

Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed

Register and process check in for all arrivals

Conduct daily briefing & ensure LQA standard is followed

Perform Check in & Check Out at the reception

Be part & lead in success of All enrolment and assist to achieve the hotel target

Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target

Check online comments (Trip advisor, Booking.com etc) and investigate issues then report to the manager

Ensure guest comments are investigated and reply to guest accordingly

 Assist in achieving Trust You targets

Attend guest requests and take action accordingly

 Handle guest complaints and take action immediately to ensure satisfaction is delivered

 Assist Hotel Manager on Duty when/if required

Other duties.

Attractive benefits and competitive salary. Detail will be discussed upon interview.

Two years similar experience

Strong organization skills, multi-task oriented and good time management

Good problem-solving abilities

Proficient with the use of computer packages such as Microsoft Office, Excel, Word, and PowerPoint

An analytical mind with excellent communication and interpersonal skills.

Ability to work under pressure.