Hai Phong | Wink Hotel Hai Phong | Housekeeping Manager - Trưởng bộ phận Buồng phòng

• Ensuring all housekeeping policies, standards and procedures are in place, maintained and updated based on Wink brand and quality standards

• Embracing a strong understanding of the importance of the department’s operation on the overall financial goals and educating staff on details as appropriate

• Reviewing staffing levels to ensure the Wink experience operational needs and financial objectives are met

• Asserting and delegating a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments

• Managing the inventory process to ensure adequate supplies

• Supervising an effective inspection program for all guestrooms and public areas

• Having a strong understanding of the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals

• Ensuring that all hotel employees have proper supplies, equipment and uniforms

• Communicating areas that need attention to staff and following up to ensure understanding

• Supervising daily housekeeping shift operations and ensuring compliance with all approved housekeeping policies, standards and procedures

• Participating in departmental meetings and continually communicating a clear and consistent message regarding the departmental goals to obtain desired results

• Setting a positive example of Wink experience for guest relations

• Participating in the development and implementation of corrective action plans to improve guest satisfaction programs

• Coaching and empowering staff to provide excellent Wink experience

• Emphasizing Wink experience satisfaction during all departmental meetings on daily basis and focusing on continuous enhancement

• Responding to and handling guest problems and complaints in a proactive and timely manner

• Striving to improve Wink experience service performance

• Utilizing all available tools for on the job training to train new room attendants, coaches and assistant managers and providing follow-up training as necessary

• Establishing and maintaining open and collaborative relationships with team

• Planning optimal manning and scheduling staff roster to meet business demands and for P&L tracks

• Ensuring team members understand expectations and parameters

• Ensuring property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy

• Observing service behaviors of staffs and providing feedback to individuals accordingly

• Ensuring staff recognition is taking place on all shifts

• Soliciting staff feedback, utilizing an “open door” policy, and reviewing staff satisfaction results to identify and address staff problems and concerns

• Participating in staff progressive discipline procedures and reviewing staff satisfaction results

• Participating in interviewing and hiring of Wink team members with the appropriate skills

• Executing on other assigned tasks from the board of management

- Competitive salary 

- Active, balance and professional working environment

- Fun and playful internal activities

• Bachelor’s degree in Hospitality Management or related fields; provided proof/certificates of housekeeping and laundry training courses a plus

• Good written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English

• Strong leadership and ability to provide on the job training

• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Interpersonal: team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

• Information & Technology: computer literacy, knowledge of Microsoft Office applications

• Reporting, decision-making, problem solving skill

Work Experience Requirements

• Over 08 years’ experience in hotel’s housekeeping operations, at least 03 years as Housekeeping Manager/Executive Housekeeper in dynamic hotels, preferably with pre-opening experience

• Bachelor’s degree in Hospitality Management or related field; certification of housekeeping and laundry training courses a plus

• Good written and verbal communication skills (verbal, written and comprehension) in both Vietnamese and English

• Strong leadership and ability to provide on the job training

• Ability to think critically, offer solutions, anticipate problems and provide action plan formulation; provide high level of attention to detail

• Team and knowledge management, system diversities, organizational and team interrelationships at multiple levels

• Computer literacy, knowledge of Microsoft Office applications