Khách sạn Sheraton tuyển dụng Nhân viên Trực Tổng đài - Guest Service Agent

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g., Bellman, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing the internet and guestroom entertainment.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Attractive remuneration package & 13th month salary
  
• 60 days probation with Full salary & Social Insurance
• Attractive monthly service charge (top in the market)
• Professional training courses
• Professional workplace with young, dynamic and awesome team members
• Duty meal & Uniform provided
• Exciting Birthday Parties with awesome gifts
• Participate in team building and TakeCare activities of the team and hotel
• Health check every year
• Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
• Start your career path in the biggest and one of the most prestigious hotel companies worldwide

• Bachelor's degree
• Experienced in customer service
• Experienced as Telephonist
• Fluent in English Dependability

Interpersonal Skills

• Team Work
• Customer Service Orientation
• Interpersonal Skills
• Diversity Relations

Communications

• Listening
• English Language Proficiency
• Telephone Etiquette Skills
• Applied Reading
• Writing

Analytical Skills

• Problem Solving
• Learning
• Computer Skills
• Decision-Making

Organization

• Multi-Tasking

For contact, please call 024 3719 9000 - Ms. Trang - Human Resources Manager