Assistant Housekeeping Manager

JOB SUMMARY

• Responsible for hotel laundry daily operations and services.
• Position directs and works with associates to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints.
• Maintains a safe and clean work environment.
• Position strives to ensure guest and associates satisfaction while maximizing the department financial performance.

CRITICAL TASKS

Managing Department Operations and Budgets

• Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Communicating the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.
• Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
• Orders cleaning supplies and uniforms within budget.
• Works effectively with the Engineering department on Laundry equipment maintenance needs.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Operates all department equipment as necessary and reports malfunctions.

• Providing services that are above and beyond for customer satisfaction and retention.
• Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers associates to provide excellent customer service.

Managing and Conducting Human Resources Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Recruiting, interviewing, selecting, hiring, and promoting associates in the organization.
• Supervises associate levels to ensure that operational needs and financial objectives are met.
• Effectively schedules associates to business demands and tracks associates time and attendance.

• Premium insurance with many inpatient and outpatient medical examination and treatment benefits
• Phone allowance, meals allowance and others
• Marriott International Associate discount for Room and F&B
• International work environment. 

• At least one year to two years-experience at the same position.
• Be able to relocate to Ha Giang City.

• Resume