Guest Service Supervisor

• Perform Brand’s Services behaviours in daily operation basic towards the guests
• Ensure consistency service within the department
• Sharing guest feedback to the team
• Manage all requests made by guests, or special request from guest that your staff reported to you.
• Assisting with Guests complaints, call manager when Guests have problem
• Take care and support GSA team to resolve problem when Guest request.
• Ensure GSA staff can do smooth check in and check out, support Guest to handle their request.
• Supervise front office operations during assigned shift including:
• Maintenance of guest information
• Maintenance of information about local events
• Supervise GSA team to follow SOPs and do the right thing
• Compile occupancy statistics
• Supervise the use of he public address system
• Supervise group bookings with Check in, Check out process and Billings.
• Prepare reports
• Perform any other duties which may be assigned by the management from time to time.
• Set target for Upselling, Member Enrollment, Tripadvisor

• 100% salary & service charge in 60 days of probation
• Mandatory insurances in accordance with Vietnamese Law
• Accidental insurance 24/24
• Annual leave from 14 days, 2 days off per week
• Provided uniform, duty meal and transportation
• Shared accommodation (applied for non Danang residents)
• HealthCare insurances for loyalty team members
• IHG brand standard training
• Other benefits as per the company/ IHG policies

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• Good speaking skills
• Proficient in the use of Microsoft Office and Front Office System
• Problem solving, motivating, organizational and training abilities

Qualifications –

• Diploma in Hotel Administration, Hotel Management or equivalent

Experience–

• 2 years experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• Type and level of experience required may vary slightly based on size and complexity of operation