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Guest Relation Agent (Chinese)/Nhân viên CSKH Tiếng Trung

  • Hạn nộp: 18/12/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
21/11/2024 09:42

Mô tả công việc

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Quyền lợi được hưởng

  • Days off/week: 2 days
  • Competitive package| 13th salary month
  • Full salary & service charge, social insurance during probation
  • Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
  • National and international training courses
  • Opportunity to develop career

Yêu cầu công việc

  • Education: Graduate from college above
  • Fluent in Chinese and English

Yêu cầu hồ sơ

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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BẠN ĐÃ ĐÁNH GIÁ CHO NTD NÀY

5 THÀNH VIÊN ĐÃ ĐÁNH GIÁ

Sắp xếp đánh giá:

  • Quy mô:
  • Nha Trang, Khánh Hòa, Vietnam
  • Off the coast of the beautiful beach destination in Nha Trang City, where the sun shines brightly 300 days a year, the new Nha Trang Marriott Resort & Spa, Hon Tre Island is preparing to welcome you, offering a unique experience to all travelers in this tropical paradise. The resort is expected to feature 829 rooms – 403 rooms and suites, plus 426 two-, three- and four- bedroom private villas, each with a private pool. Guests will be able to choose from multiple F&B outlets, including Marriott Hotels’ signature Greatroom lobby lounge, and a pool bar. Facilities include three meeting rooms, two pools, two tennis courts, a fitness center, and a spa.

Thông tin liên hệ

  • Nhân Sự

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