RESERVATION MANAGER

- Make reports and draw up statistics to Director of Sale & Marketing

- Prepare daily Management Reports: Daily Pick-up report, Daily Market intelligence update.

-Control Extranet & third-party website throughout the day.

-Control the Room revenue, the average room rate, and enhance the sales strategy.

-Ensure that the statistics data concerning the daily operations of the Reservation department are correctly recorded.

-Set up the norms and procedures of department according to the specifications of the hotel, ensure that these norms and procedures are followed through. Constantly review and update these procedures.

- Check that tasks are accomplished accurately by the staff.

- Follow the reservation cancellation and amendment procedures of the hotel.

- Supervise the handling process of all reservations obtained through travel agency or tour operator and check accordance to contracts.

-Handle daily correspondence; respond to inquiries and make reservation as needed.

- Apply the selling techniques and assist front desk staff whenever necessary.

-Handle the follow up of group reservation especially concerning the rooming list and meal booking.

- Treat the guest with courtesy.

- Work with Sales and Marketing Director/Manager on the Marketing Plan

-Reviews always the selling status and rates of all package plans.

- Follow the policy of the hotel on guaranteed reservation and no show.

- Assist in developing training and development plans for staff; assist to implement and evaluate these plans.

• Competitive salary

• Housing allowance

• Accident Insurance (24/7)

• Social insurance

• Other benefits for Management

• Bachelor degree in related field

• 2+ year experience at same position in Hotels/Resorts 4-5*

• Strong Administration skills, along with excellent communication and negotiation.

• Detailed knowledge of working practices of Reservation

• Computer literate, knowledgeable of Front Office computer system (Opera).

• Good health, mature and pleasant personality and neat apperance.

• Able to cope with pressure.

• Good English language skills

• Please send CV to: hrm(at)pandanusresort.com or contact Ms. Phương at: 0905 012 124 for further information.