Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Guest Experience Manager
- Hạn nộp: 31/12/2024
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
1
Thị Xã Sông Cầu - Phú Yên
Làm theo ca
Resort/ Khu Du lịch
Tiền sảnh
Trưởng ca
21/12/2024 11:42
Mô tả công việc
- Coordinate Front Office operations during shift to ensure guest service excellence
- Deal with problems and complaints received from guests, acting immediately to restore guest satisfaction utilizing the Company's Service Standards at all times.
- Ensure that all guests are warmly welcomed and recognized in accordance with hotel standards
- Be proactive in observing operational needs across the hotel, enlisting employees from other departments to assist in areas where business demands are higher.
- Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.
- Supervise the management of inventory availability and blocking to ensure that each guest is accommodated according to their requirements, investigating any room discrepancies.
- Actively manage an oversold situation in accordance with hotel policy and procedure to ensure guest satisfaction.
- Maintain cash float and accurately handle monies at all times
- Assist with employee scheduling and rostering to provide adequate coverage of shifts.
- Recommend new policies and procedures in relation to improvement of guest service standards and the achievement of departmental and hotel strategic goals.
- Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly and that relevant managers are notified as necessary.
- Perform any additional duties as requested by the Front Office Manager
Quyền lợi được hưởng
- Competitive salary package
- 5 working days and 2 days off per week
- Accommodation provided for non-local employees.
- Entitlement to full social insurance package as stipulated; 24/24 accidents insurance.
- Free meals at canteen
- Annual outing trip provided by company
- Room rate benefits for employees
Yêu cầu công việc
- Bachelor Degree or Diploma in Hotel Management or related field
- Minimum of 2 years experience in a similar role, strong knowledge in Front Desk Operations
- Fluency in English language
- Excellent interpersonal and communication skills
- Able to work under pressure and night shift
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Phú Yên, Việt Nam-
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http://www.zannierhotels.com/en/
Zannier Bãi San Hô is a luxury resort located in Phu Yen province of Vietnam, in the heart of a preserved 98-hectare natural site facing an impressive one kilometer long white sand beach. Its name in Vietnamese translates into “bay of corals”, in reference to its untouched coastline and beautiful coral reefs. Surrounded by spectacular hills, lush vegetation and authentic paddy fields, the resort lies far away from the mainstream tourist paths and yet just a 40 minute drive away from Quy Nhon. It features 73 spacious villas (46 with private pools), 3 restaurants and 3 bars, a beautiful spa and wellbeing area, a business center and an activity center offering a wide variety of beach and water activities as well as other outings. Zannier - Sublimate the moment, glorify the place Zannier aims to be a contemporary demonstration of excellence, innovation, integrity & simplicity. A burgeoning hospitality company recognized among its peers, that shares the dream and desire for capturing unique and authentic memories. An international group with hotels in France, Belgium, Namibia, Cambodia and soon Vietnam.
Quy mô: 
Phú Yên, Việt Nam
Thông tin liên hệ
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