DUTY MANAGER

 To assist the FOM in organizing, directing and coordinating the activities of the Front Office in ensuring a smooth operation at the Front Desk.

 To conduct regular inspection tours of the entire facility for appearance, safety, staffing, security and maintenance.

 To supervise all personnel in the Front Office and ensure that the staff adhere to all policies established

by the company. To observe service behaviors of staff and ensure that all uniformed staff are properly attired and groomed, ( each wearing a nametag)

 Plan and oversee all front of house and guest service processes from the arrival of guests to their departure in order to ensure the meeting of guest needs.

 Participate in the formulation of the operation plan.

 Oversee the development and implementation of creative plans/programs that anticipate and meet guest needs and interests.

 Monitor on stationery order to maintain the adequacy of all items.

 Protect the welfare and interest of guests and ensure the safekeeping of the property.

 Manage, motivate and develop the operations team in order to effectively achieve the objectives.

 Work closely with other departments to achieve/maximize guest .

 Co-ordinate with S&M on apartment status to maximize occupancy and revenue.

 Prepare Front Office reports and other reports assgined by FOM

 Actively participate in all other works assigned to achieve thebest result.

 Manage individual portfolio assigned to maximize guest satisfaction.

 Contribute to ‘Fraser experience’.

 Contribute to increase customer satisfaction level and the ratio of compliments against complaints.

 Contribute to receive guest feedback forms to meet 20% of all departures.

- Salary + service charge (Competitive remuneration package)

- Meal on duty

- Uniform provided by Hotel

- Social Insurance, Health Insurance and Accident Insurance as per law.

- Accident 24/7 Insurance

- Bonus and Training development career.

- Other benefits following Property policy & Vietnam labor law

Excellent skills in English oral & written

At least 2 years related work experience in the guest services, front desk, or related professional area.

Ability to work independently, teamwork spirts, self-motivated & enthusiastic

Good customer service skills, outgoing & friendly

Well- groomed & paying attention to details , good work ethics.

HR Office in Fraser Suites - 51 Xuân Diệu, Quảng An, Tây Hồ, Hà Nội

ĐT: 024.3719 8877