DUTY MANAGER
- Hạn nộp: 12/08/2024
- Mức lương: 12 - 20 triệu
Thông tin cơ bản
1
Quận Tây Hồ - Hà Nội
Làm theo ca
Tiền sảnh
N/A
31/07/2024 15:28
Mô tả công việc
To assist the FOM in organizing, directing and coordinating the activities of the Front Office in ensuring a smooth operation at the Front Desk.
To conduct regular inspection tours of the entire facility for appearance, safety, staffing, security and maintenance.
To supervise all personnel in the Front Office and ensure that the staff adhere to all policies established
by the company. To observe service behaviors of staff and ensure that all uniformed staff are properly attired and groomed, ( each wearing a nametag)
Plan and oversee all front of house and guest service processes from the arrival of guests to their departure in order to ensure the meeting of guest needs.
Participate in the formulation of the operation plan.
Oversee the development and implementation of creative plans/programs that anticipate and meet guest needs and interests.
Monitor on stationery order to maintain the adequacy of all items.
Protect the welfare and interest of guests and ensure the safekeeping of the property.
Manage, motivate and develop the operations team in order to effectively achieve the objectives.
Work closely with other departments to achieve/maximize guest .
Co-ordinate with S&M on apartment status to maximize occupancy and revenue.
Prepare Front Office reports and other reports assgined by FOM
Actively participate in all other works assigned to achieve thebest result.
Manage individual portfolio assigned to maximize guest satisfaction.
Contribute to ‘Fraser experience’.
Contribute to increase customer satisfaction level and the ratio of compliments against complaints.
Contribute to receive guest feedback forms to meet 20% of all departures.
Quyền lợi được hưởng
- Salary + service charge (Competitive remuneration package)
- Meal on duty
- Uniform provided by Hotel
- Social Insurance, Health Insurance and Accident Insurance as per law.
- Accident 24/7 Insurance
- Bonus and Training development career.
- Other benefits following Property policy & Vietnam labor law
Yêu cầu công việc
Excellent skills in English oral & written
At least 2 years related work experience in the guest services, front desk, or related professional area.
Ability to work independently, teamwork spirts, self-motivated & enthusiastic
Good customer service skills, outgoing & friendly
Well- groomed & paying attention to details , good work ethics.
Yêu cầu hồ sơ
HR Office in Fraser Suites - 51 Xuân Diệu, Quảng An, Tây Hồ, Hà Nội
ĐT: 024.3719 8877
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Quy mô:
2nd Floor - No.51B – Xuan Dieu Str. – Tay Ho Dist. – Hanoi
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https://www.frasershospitality.com
At Frasers Hospitality, our signature brand of innovative services and wide range of comprehensive facilities attribute to our success in establishing Frasers as one of the top branded service apartment management companies. From its flagship properties in Singapore, Frasers have expanded and is now present in major gateway cities such as: Bahrain, Bangkok, Beijing, Budapest, Chengdu, Doha, Dubai, Edinburgh, Glasgow, Hanoi, Hong Kong, Istanbul, Jakarta, Kuala Lumpur, London, Manila, Melbourne, Nanjing, New Delhi, Osaka, Paris, Seoul, Shanghai, Shenzhen, Singapore, Suzhou, Sydney, Tianjin, Bangalore, Guangzhou, Perth, Wuxi, Chennai. Fraser Suites in Hanoi – a luxurious and ultra-modern residence strategically located in Quang An, Tay Ho and we are now looking for the right candidate to fill this position:
Thông tin liên hệ
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Ms. Lê Thị khánh Ngọc
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