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Khách sạn Sheraton Hà Nội tuyển dụng vị trí Supervisor Reservations

  • Hạn nộp: 04/08/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Giờ hành chính
Cập nhật
15/07/2024 15:50

Mô tả công việc

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Quyền lợi được hưởng

  • Attractive remuneration package & 13th-month salary
  • 60 days probation with Full salary & Social Insurance
  • Attractive monthly service charge (top in the market)
  • Professional training courses
  • Professional workplace with young, dynamic, and awesome team members
  • Duty meal & Uniform provided
  • Exciting Birthday Parties with awesome gifts
  • Participate in team building and TakeCare activities of the team and hotel
  • Health check every year
  • Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
  • Start your career path in the biggest and one of the most prestigious hotel companies worldwide

Yêu cầu công việc

1. Understand Policies and Procedures

2. Guest Relations

3. Communication

4. Working with Other

5. Reservation Services

6. Reservation Processing

7. Guest Relations

Yêu cầu hồ sơ

Mọi thắc mắc xin vui lòng liên hệ 024 3719 9000 - gặp Ms. Phương phòng Nhân sự

For contact, please call 024 3719 9000 - Ms. Phuong - Assistant Director of Human Resources Executive.

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • K5 Nghi Tam , 11 Đường Xuân Diệu, Quang An, Tây Hồ, Hanoi, Vietnam
  • http://www.sheratonhanoi.com/
  • Perfectly located by the shores of the largest lake of Hanoi and surrounded by beautiful landscaped garden and courtyard, the hotel provides perfect balance between tranquility and convenience. Take in panoramic view of Hanoi’s largest lake and enjoy great comforts in the 299 spacious guest rooms an d suites, specially designed to help you relax.

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