Guest Service Centre Agent/ Nhân Viên Tổng Đài
- Hạn nộp: 30/09/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Phú Quốc - Kiên Giang
Làm theo ca
Lữ hành/ Du lịch
Nhân viên
27/08/2024 15:23
Mô tả công việc
• Process all incoming and outgoing calls accurately and courteously
• Records and controls accurately wake up calls
• Pages guests in co-operation with concerned departments
• Records all requests on daily jobs sheets
• Assists guests with international calls and directory queries
• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Attends to all guest queries and requests promptly
• Pages staff member when requested
• Abides by principles of guest privacy
• Report on logbook daily
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Advises defects on switchboard equipment to Supervisor
• Maintains a clean work environment
• Maintain detailed knowledge of Resort Information
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Perform any other duties which may be assigned by the management from time to time.
• Be a friendly face and helping hand to our guests
• Look smart – wear your uniform with pride
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management
Quyền lợi được hưởng
• Competitive salary
• Service charge
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per 3 months
• Relocation assistance
• Repatriation allowance
• Home Leave allowance
• Housing, uniform, meal and transportation are provided by the resort
• Gym room
Yêu cầu công việc
1. Education:
Diploma or Vocational Certificate in Business Management, Business Study or equivalent
2. Service years in the field :
1 year experience in customer service or switchboard operator.
3. Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Excellent English
Proficient in the use of Front Office System
4. Language: English and Vietnamese
5. Preferred (if required)
Yêu cầu hồ sơ
- English CV
- Certificate related job applied
- Human Resources: 02973 97 8888/ 0919 065 846/ 0919 096 325
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
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Quy mô:
Tổ 3, Khu phố 7, An Thới, Phú Quốc, Kien Giang, Vietnam
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https://www.facebook.com/ICPQcareers
InterContinental Phu Quoc Long Beach Resort is ideally located on Bai Truong – one of the most beautiful beaches on Phu Quoc “Pearl Island”. The resort is part of the Phu Quoc Marina complex which includes a waterfront, theme park, sailing club, shopping, restaurants, bars & residences. The resort features 459 rooms, suites and villas offering an array of elegantly appointed accommodations, 5 restaurants and bars offering a wide range of world class dining options, modern meetings and events facilities with a grand ballroom ideal for themed dinners, gala events and stylish weddings and last but not least, a Harnn Heritage Spa thoughtfully designed to enhance your wellness.
Thông tin liên hệ
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Phòng Nhân Sự - Recruitment Manager
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