Guest Service Centre Agent/ Nhân Viên Tổng Đài

• Process all incoming and outgoing calls accurately and courteously

• Records and controls accurately wake up calls

• Pages guests in co-operation with concerned departments

• Records all requests on daily jobs sheets

• Assists guests with international calls and directory queries

• Handles guests needs or requests and reports complaints to Resort Assistant Manager

• Attends to all guest queries and requests promptly

• Pages staff member when requested

• Abides by principles of guest privacy

• Report on logbook daily

• Aware of local telephone listings and frequently dialed numbers

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Advises defects on switchboard equipment to Supervisor

• Maintains a clean work environment

• Maintain detailed knowledge of Resort Information

• Maintains detailed knowledge of the Hotel’s fire, life and safety system

• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety

• Perform any other duties which may be assigned by the management from time to time.

• Be a friendly face and helping hand to our guests

• Look smart – wear your uniform with pride

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management

• Competitive salary

• Service charge

• Social Insurance as law

• Bao Viet Health insurance for personal and family

• 24/7 Accident Insurance

• Rest & Relaxation Allowance per 3 months

• Relocation assistance

• Repatriation allowance

• Home Leave allowance

• Housing, uniform, meal and transportation are provided by the resort

• Gym room

1. Education:

Diploma or Vocational Certificate in Business Management, Business Study or equivalent

2. Service years in the field :

1 year experience in customer service or switchboard operator.

3. Knowledge and skills:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Excellent English

Proficient in the use of Front Office System

4. Language: English and Vietnamese

5. Preferred (if required)

• English CV
• Certificate related job applied
• Human Resources: 02973 97 8888/ 0919 065 846/ 0919 096 325