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Guest Relation Officer/ Nhân viên Chăm sóc khách hàng

  • Hạn nộp: 13/01/2025
  • Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
3
Nơi làm việc
Huyện Điện Bàn - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
14/11/2024 21:54

Mô tả công việc

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
  • Greets guests and processes hotel registration.
  • Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times.
  • Ensure all guest account details are correct and accurate.
  • Keeps current on hotel accommodations, services and area attractions.
  • Responds to customer inquiries for information.
  • Arranges for services requested by the guest by working with other departments as appropriate.
  • Stays current with developments in the hotel by reviewing and updating the communication log.
Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
  • Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
  • Makes reservations in accordance with hotel’s yield management practices.
  • Processes customer credit at check-in in accordance with hotel policy.
  • Identifies and records special billing instruction and notifies Accounting.
  • Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
  • Obtains appropriate approvals and signatures.
Other responsibilities include:
  • Liaising with housekeeping to ensure information is passed on for room requests and special requests.
  • Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
  • Accepts responsibility for accurately maintaining cash float.
  • Use the Brand technique for answering the telephone.
  • Ensure work area is keep neat and tidy.
  • Keeps abreast with the hotel’s daily banquets, functions and activities.
  • Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
  • Maintains policies and procedures to ensure the lowest level of loss is maintained.
  • Adheres to rate restriction periods.
  • Attends any training programs as directed or requested.
  • Accurately processes maintenance requests.
  • Keeps Hotel Manager informed of all problems or unusual matters of significance.

Quyền lợi được hưởng

  • Competitive salary and benefit package
  • Learning and development within Radisson Hotels Group
  • Internal Careers Advancement
  • Company shuttle bus 
  • Uniform & duty meals

Yêu cầu công việc

  • A minimum of 2 years of guest relation experience in international hotel brand.
  • A degree or diploma in Hotel Management or equivalent
  • Fluent in Vietnamese and English language. Additional language is an asset
  • Good communication skills and customer service skills are required.
  • Good operating knowledge of Opera system.
  • Computer literate.
  • A passion for delivering exceptional guest experiences.
  • Well-presented, organized and calm personality.
  • Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week

Yêu cầu hồ sơ

CV in English
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

Radisson Blu Resort Hoi An

Radisson Blu Resort Hoi An

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  • Quy mô:
  • Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam
  • https://www.radissonhotels.com/en-us/hotels/radisson-blu-resort-hoi-an

  • Radisson Blu Resort Hoi An is your ideal beachside getaway nestled right at the water’s edge of Ha My beach and just a short drive from both Hoi An and Da Nang. Nurture your mind, body, and soul at our on-site spa, discover a range of activities including cycling, beach volleyball, tennis, and yoga, or hang out at the Zone entertainment center. For the little ones our Kid’s Club offers exciting activities. Refresh yourself with a dip in one of our 3 outdoor swimming pools or at the beach. Take your pick of 4 on-site restaurants and two unique bars – poolside or rooftop, you decide! Radisson Blu Resort Hoi An features 675 spacious rooms and suites, and 66 stylish villas. Combining local decor and contemporary designs, each space is designed for your comfort. Find your perfect base to unwind beachside, complete with free Wi-Fi and individual balconies with views overlooking the sea, pool, lush gardens, or the local village. In our villas, we welcome small pets for a nominal fee.

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