Reservation Supervisor / Giám Sát Đặt Phòng
- Hạn nộp: 15/02/2025
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Nha Trang - Khánh Hòa
Giờ hành chính
Tiền sảnh
Trưởng ca/ Giám sát
10/01/2025 09:42
Mô tả công việc
- Oversee accuracy of room blocks, reservations, and group market codes.
- Review and implement new Reservations procedures.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests.
- Set-up proper billing accounts according to Accounting policies.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Quyền lợi được hưởng
- 02 months of probation with full salary and social insurance;
- Eligible to receive 100% service charge from the second month of working;
- 24/24 Accident Insurance included during the working time at the hotel;
- Attractive remuneration package and 13th month salary;
- Local and International training course;
- Uniform and duty meal provided by hotel;
- Annual vacation, annual health check and other benefits according to hotel's policies;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
Yêu cầu công việc
- Fluent English, strong communication skill and problem solving skill
- 1 year experience in related position
Yêu cầu hồ sơ
- Apply directly at hotel security checkpoint (26-28 Tran Phu, Nha Trang, Khanh Hoa)
- Apply via hoteljob page
- Call 0258 388 0000 ext. 4401 for more information
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- Quy mô:
- 26-28 Trần Phú, Nha Trang, Khánh Hòa, Vietnam
- https://sheraton.com
Sheraton Nha Trang Hotel & Spa is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. A beach front hotel with 280 all ocean view rooms, suites, apartments and penthouses featuring Sheraton Sweet Sleeper bed – next generation and a unique glass panel bathroom which offer breath taking views of the bay. Complimented by 6 Restaurants & Bars featuring the newest F & B concepts offering a distinctive dining experience to our guests. The hotel also has a Sheraton Club Lounge with spectacular views of the bay, Shine Spa for Sheraton with 9 treatment rooms and a yoga studio, an infinity edge outdoor swimming pool with reflection pool area where sun beds sit in water, state of the art Sheraton Fitness Centre by Core Performance, Sheraton Adventure Club (Kids Club) and a cooking school. One can stay connected to business while enjoying a relaxing beach-side environment with the Link@Sheraton and a Business Centre. Ideal venue for meetings and events as the hotel has 1,600 sqm of meeting space, equipped with the latest state-of-the art technologies. Plus our warm and friendly convention specialist will ensure your next event will be a resounding success. With our vibrant, though relaxing ambience and our well trained staff providing a memorable experience, feel the passion for all the good things in life at Sheraton Nha Trang Hotel & Spa.
Thông tin liên hệ
- HR Dept - HRM