Director of Guest Experience/ Giám đốc Trải nghiệm khách hàng

Name: Hoteljob.vn
Address: 17 Nguyen Phan Vinh, Cam An, Hoi An, Quang Nam, Viet Nam, Hoi An, 560000, VN
Telephone: 091 949 0330
Price range: VNĐ

Hạn nộp: 30/07/2024
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Thành Phố Nha Trang - Khánh Hòa

Giờ làm việc
Khác

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Quản lý, điều hành

Vị trí
Tổng giám đốc/ PTGĐ/ Giám đốc/ PGĐ

Cập nhật
30/08/2024 14:54

Mô tả công việc

Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.

Implementing the different customer experience management tools, as well as monitoring and analysing the results of the Voice of the Customer, ensuring compliance with the goals set and defining improvement plans if necessary.

Define and implement the guests’ digital experience, according to the global strategy.

Adapt the standards subject to the local customisation of the product.

Support negotiations with external suppliers, following the product guidelines set.

Define, develop and implement the hotel's Sensory Architecture strategy, in terms of lighting, decoration, aroma and piped music, ensuring compliance in different areas.

Define and implement the strategy of the Experience and / or Event Programme as applicable.

Define, implement and manage the Entertainment programme strategy if applicable.

Manage and supervise the Guest Service Line team (if applicable), ensuring that the standards and services established for the department are efficiently met to achieve ultimate customer satisfaction.

Manage and supervise the Guest Services / Concierge / Butler and Destination Concierge team (if applicable), ensuring that the standards and services established for the department are efficiently met to achieve ultimate customer satisfaction.

Research and develop innovative experiences and services that keep the hotel at the forefront.

Quyền lợi được hưởng

International and professional working environment / Môi trường làm việc chuyên nghiệpCompetitive salary range / Mức lương cạnh tranh

Competitive benefits package / Chính sách phúc lợi cạnh tranh

Yêu cầu công việc

University degree, preferably Tourism or Hospitality, Marketing or similar.

Fluent English in both speaking & writing.

Knowledge of brand strategies

Knowledge of hotel management and/or Customer Experience tools.

Organisation and planning.

Proactivity and Innovation.

Excellent communication skills.

External: 3 years in a similar position in the hospitality industry.

Internal: At least 2 years’ experience in the Guest Experience department in a Manager role.

Yêu cầu hồ sơ

Liên hệ Hotline: +84 91 186 47 99

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Gran Melia Nha Trang

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Quy mô:
Dự án Vega City – Khu vực Bãi Tiên, Khóm Đường Đệ, Phường Phước Hòa, Nha Trang, Khánh Hòa
Set on one of Vietnam’s most beautiful and exclusive coastlines, Gran Melia Nha Trang lies within a crescent shaped cove and offers panoramic views of the unspoiled pristine bay of Nha Trang. Being the first Gran Melia Hotel opening in the country, this modern beachfront retreat brings luxury and a celebration of style and exclusivity to the destination. All the beach-front villas feature a balance of modernity and relaxation. The unique design connects both culture and nature, marrying heritage with an unparalleled advantage in location. Our modern contemporary designed and luxuriously furnished villas are created as spacious havens for relaxation. All guest villas open onto spacious outdoor terrace with private swimming pools, which provide the perfect setting for guests to soak up the spectacular ocean or mountain views. Whether it’s enjoying a fine dining meal in our Michelin star chef consulted restaurants or indulging in a wide range of spa treatments, we assure a memorable and intimate experience during your stay. From unforgettable excursions to boutique adventures, discover some of Nha Trang's most cultural and idyllic scenes, with bespoke programs curated by the team at Gran Melia, so that you leave rejuvenated and return home with stories to share. A stay at Gran Melia Nha Trang is an immersion in the sophisticated seaside style, blends the “live to the fullest” Spanish spirit with the captivating Vietnamese hospitality.