Executive Assistant Manager (Food and Beverage Background) - Phó TGĐ Khách sạn - Urgent

PRIMARY RESPONSIBILITIES:

• Co-ordinates and manages the day-to-day operations of the hotel under the direction of the General Manager and the guidelines of Dusit International.

• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement. Takes a strategic overview and planning ahead to maximize revenue.

• Executes the hotel’s business plan and direction to maximize profitability. Leads and inspires all subordinates to achieve the hotel’s mission.

• Provides leadership by ensuring a high level of good will through guest/associates interaction.

• Supervises all operational activities of the hotel to ensure maximum guest satisfaction.

• Facilitates the efficient operation of the staff, communicates with the hotel division heads to assure proper maintenance of the property and distributes information and correspondence to guests.

• Ensures the communication between all sub-department is properly done using the right channel of delegation.

• Analyses activities of competitors and creates more opportunities for our hotel/s and identifies market needs both for hotel guests, serviced apartments, and local markets.

• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.

• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.

• Creates an operating environment that assures consistent guest satisfaction.

• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.

• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.

• Recruits, interviews, hires, and trains designated department heads. Also responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining the hotel management staff.

• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.

• Encourages staff development and training. Provides and supports the most effective training to all staff regularly.

• Coaches and counsels all staff, especially the department heads to be able to lead their respective departments efficiently.

• Works closely with Human Resources Department in case of unrest situations caused by staff. Addressing complaints and resolving problems.

• Sets the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations.

• Performs other duties as assigned by General Manager

• Minimum education of Bachelor degree in Hotel Management, Business Administration or relevant discipline.

• Minimum 7 - 10 years of Hotel Manager experience at a property of similar size and complexity with F&B Background

• Should be well versed with overall Hotel operations, business planning, understanding of P&L statements, audit requirement and compliance matters.

• Skillful in project planning/ tasks and able to prioritize projects/ tasks

• Speaks fluent English and ability to communicate in other languages preferred.

• Ability to think strategically and meet challenging deadlines.