Restaurant Supervisor

JOB SUMMARY

Have responsibility for controling waiters. Check the preparation, setting up tables, napkins, tools and equipment and staff’s appearance…before serving time. Handle arising situations and customer’s complaints. Support restaurant manager ensuring service get customer’s satisfaction, achieve business goals including: turnover and customer’s reviews on social network site on tourism and cuisine: TripAdvisor, Google Review, Facebook

JOB SPECIFIC TASKS

Check the cleaning of the entire restaurant area, the setting up tables, napkins, tools, equipments and staff’s personal appearance before serving time

Support managing and overseeing in checking the booking information via channels: email, the table reservation lists of receptionist, number booking.

Arrange and divide service area for staffs

Monitor and participate directly in serving in accordance with the process

Check the quality, decorate dishes before serving customers

Handle arising situations and resolve customer’s complaints

Support promoting sales of products: special dishes, wine and other beverage to raise restaurant’s revenue

Check stock of tools and equipment monthly

Report and make plan to limit breakdown

Control and issue uniform for staffs

Be responsible and resolve all problems of restaurant in case restaurant manager is absent.

COMPETENCIES

Passion for customer service and Commit to excellent service quality

Proactive planning, strong in organization and execution

Drive business result

Strong communication skills

Build strong and effective relationship at work

Time Management

Attract, develop and retain talent

Inspire trust and motivate others

Support organizational learning & talent development

REQUIREMENTS AND QUALIFICATIONS

Bachelor's Degree in Restaurant or Hotel Management or equivalent are advantage
> 1 year experience

Communicate in English fluently

Proven food and beverage management experience

Guest-oriented and service-minded

Ability to work flexible hours, including nights and weekend

Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

To summaries, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all staffs are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the company

• Mức lương thỏa thuân theo năng lực + Thưởng doanh thu + Phụ cấp ăn trưa
• Thưởng lương thứ 13, thưởng lễ tết, các chế độ phúc lợi khác theo quy định của công ty(hiếu, hỷ, sinh nhật,..), 12 ngày phép/ năm
• Tham gia đóng BHXH, BHYT, BHTN

• Tốt nghiệp các trường Trung cấp/Cao đẳng chuyên ngành Kế toán/Tài chính, Nhà hàng, Khách sạn.
• Thành thạo Tin học văn phòng, các phần mềm Kế toán
• Nhanh nhẹn, cẩn thận, trung thực, chủ động trong công việc
• Ưu tiên các bạn đã có kinh nghiệm làm việc tại Nhà hàng/Khách sạn

• Địa điểm làm việc: 193 Nguyễn Văn Thoại, Q. Sơn Trà, TP. Đà Nẵng