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Front Office Manager / Trưởng bộ phận Tiền sảnh
- Hạn nộp: 15/03/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Huyện Điện Bàn - Quảng Nam
Huyện Điện Bàn - Quảng Nam
Giờ làm việc
Giờ hành chính
Giờ hành chính
Ngành nghề
Tiền sảnh
Tiền sảnh
Cập nhật
12/02/2025 11:06
12/02/2025 11:06
Mô tả công việc
Responsible for managing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Leading Front Office Operations Team
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
- Verifies that the team has the capabilities to meet expectations.
- Leads by example demonstrating self-confidence, energy and enthusiasm.
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
- Follows property specific second effort and recovery plan.
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
- Takes proactive approaches when dealing with employee concerns.
- Extends professionalism and courtesy to employees at all times.
- Communicates/updates all goals and results with employees.
- Frequent meets with staff on a one-to-one basis.
- Assists the team scheduling against guest and hours/occupied room goals.
- Performs hourly job functions as needed.
- Performs other duties, as assigned, to meet business needs.
- Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting.
- Understands the RHG brand's service culture.
- Provides excellent customer service by being readily available/approachable for all guests.
- Strives to continually improve guest and employee satisfaction.
- Takes proactive approaches when dealing with guest concerns.
- Extends professionalism and courtesy to guests at all times.
- Responds timely to customer service department request.
- Verifies that all team members meet or exceed all hospitality requirements.
- Assists in performing required annual audit.
- Verifies that a viable key control program is in place.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Strives to maximize the financial performance of the department.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Interviews and assists in making hiring decisions.
- Receives hiring recommendations from team supervisors.
- Verifies that orientations for new team members are thorough and completed in a timely fashion.
- Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Celebrates successes and publicly recognizes the contributions of team members.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
- Performs other duties required to provide the service brand behavior and genuine hospitality.
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Communicate effectively with guests, co-workers and the manager.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintain a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favorable image of the Hotel to the public.
- Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
- Attends work on time as scheduled.
- Comply with hotel security, fire regulations and all health and safety procedures.
- Ensures compliance management of emergency rules and procedure.
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- Minimum 3 years as Front Office Manager experience in International hotel brand.
- Bachelor’s degree preferred.
- Strong computer systems skills including; reservations and reporting systems.
- Strong financial acumen.
- Excellent communication skills, ability to influence situations.
- Strong Microsoft Office suite and reporting system skills.
Yêu cầu hồ sơ
CV in English
Nộp hồ sơ ứng tuyển
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Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam-
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https://www.radissonhotels.com/en-us/hotels/radisson-blu-resort-hoi-an
Radisson Blu Resort Hoi An is your ideal beachside getaway nestled right at the water’s edge of Ha My beach and just a short drive from both Hoi An and Da Nang. Nurture your mind, body, and soul at our on-site spa, discover a range of activities including cycling, beach volleyball, tennis, and yoga, or hang out at the Zone entertainment center. For the little ones our Kid’s Club offers exciting activities. Refresh yourself with a dip in one of our 3 outdoor swimming pools or at the beach. Take your pick of 4 on-site restaurants and two unique bars – poolside or rooftop, you decide! Radisson Blu Resort Hoi An features 675 spacious rooms and suites, and 66 stylish villas. Combining local decor and contemporary designs, each space is designed for your comfort. Find your perfect base to unwind beachside, complete with free Wi-Fi and individual balconies with views overlooking the sea, pool, lush gardens, or the local village. In our villas, we welcome small pets for a nominal fee.
Quy mô: 
Khối 1, Phường Điện Dương, Thị xã Điện Bàn, Tỉnh Quảng Nam, Việt Nam
Thông tin liên hệ
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