Assistant Outlet Manager | Phó Quản lí Nhà hàng

• To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the outlet operate successfully, in accordance with the standard of the hotel and are individually profitable.

Essential Duties and Responsibilities – (Key Activities)

• Administration

• Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.

• Assists to prepare and update Departmental Operations Manuals as appropriate.

• Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.

Customer Service

• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

• Assists to ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise.

• Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

• Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.

• Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.

• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Personnel

• Assists in the recruitment and selection of all Food and Beverage employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

• Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

• Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

• Assists to conducts half yearly and annual Performance Development Discussions with employees and supports them in their professional development goals.

• Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings.

• Plans and implements effective training programs for employees in coordination with the Training Manager and Departmental Trainers.

• Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators.

• Provides feedback on the results of the Employee Engagement Survey and ensures relevant changes are implemented.

• Professional and multicultural working environment
  
• Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
• Big-scale project in central Vietnam
• Career Development Opportunity

Qualifications –

• Diploma in Food and Beverage, Hospitality Management or equivalent is an advantage

Experience-

• Minimum 2 years’ experience in a similar capacity

• People and customer oriented, motivator and self-starter