Assistant Host Manager
- Hạn nộp: 31/08/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận 1 - TP HCM
Làm theo ca
Kinh doanh & tiếp thị
Trưởng ca/ Giám sát
30/08/2024 20:25
Mô tả công việc
Position Summary: As the Assistant Host Manager, you will play a crucial role in supporting the Host Manager with the day-to-day operations of the host department, focusing on delivering outstanding guest services and enhancing the overall guest experience. You will assist in managing the host team, coordinating guest services activities, and implementing guest engagement strategies that align with the club's marketing goals. This position requires a dynamic individual with excellent interpersonal skills, a passion for service excellence, and a keen interest in the gaming and entertainment industry.
Key Responsibilities:
- Assist the Host Manager in overseeing the host team, ensuring that all guests receive personalized and exceptional service.
- Support the development and execution of guest service strategies and programs that contribute to the club’s marketing and promotional efforts.
- Coordinate with the marketing and business development teams to support promotional activities and events that enhance guest engagement and loyalty.
- Help manage guest feedback processes, ensuring timely response and resolution of guest issues, and identifying opportunities for service improvement.
- Participate in training and development sessions for the host team, fostering a culture of excellence, teamwork, and continuous improvement.
- Assist in managing guest relations activities, including VIP guest services, loyalty programs, and special requests, ensuring a memorable experience for all club patrons.
- Contribute to the preparation and management of the department’s budget, ensuring effective use of resources.
- Maintain up-to-date knowledge of club promotions, events, and services to provide accurate information to guests.
Quyền lợi được hưởng
- The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
- A competitive salary and comprehensive benefits.
- Professional development in a fast-paced and innovative environment.
Yêu cầu công việc
Requirement:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- At least 2 years of experience in hospitality, guest services, or a related role, with a demonstrated passion for delivering high-quality guest experiences.
- Previous experience in a supervisory or leadership role is preferred.
- Excellent communication and interpersonal skills, with proficiency in English.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proactive and solutions-oriented, with the ability to handle guest issues effectively and discreetly.
- Familiarity with hospitality management software and proficiency in Microsoft Office applications.
Yêu cầu hồ sơ
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Quy mô: 100 - 499
Đường Đồng Khởi, Bến Nghé, Quận 1, Ho Chi Minh City, Vietnam
Welcome to Cosmo, a premier destination for gaming enthusiasts seeking unparalleled excitement and luxury across our three exclusive gaming clubs. Located in the heart of Ho Chi Minh City, our venues redefine the gaming experience by blending thrilling slot machine action with exceptional customer service and an inviting atmosphere. At Cosmo, we believe in providing more than just a place to play; we offer a sanctuary for those looking to immerse themselves in the exhilarating world of gaming. Our carefully curated selection of state-of-the-art slot machines, featuring both classic favorites and the latest innovations, ensures an unforgettable experience for every guest. Beyond the games, our clubs are designed with comfort and luxury in mind. From the sophisticated decor to the plush seating areas, every detail has been thoughtfully arranged to create a welcoming environment where you can relax, play, and socialize. Exceptional customer service is at the heart of everything we do. Our dedicated team is committed to ensuring that every visit is memorable, providing personalized attention and going above and beyond to meet your needs. Whether you're a seasoned player or exploring the world of gaming for the first time, we're here to guide you and enhance your experience. Cosmo is not just a gaming club; it's a community where camaraderie flourishes, and every visit is a chance to make new memories. Join us to discover your lucky streak, enjoy exclusive member benefits, and be part of special events that bring our gaming community together. Stay connected with us here on LinkedIn to get the latest updates on our offerings, events, and more. Dive into the game of luxury at Cosmo – where fortune meets fun in an extraordinary setting.
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Dương Đức
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