Learning and Development Manager

PRIMARY RESPONSIBILITIES:

• Controls and monitors the usage of the training Budget.

• Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers.

• Organizes language classes, especially English for guest contact staff.

• Prepares yearly training program for the hotel.

• Ensures that all training records is kept and can be retrieved at all times.

• Ensures that all compulsory training courses is taking place, i.e. basic fire prevention training, fire drill, food hygiene, etc.

• Conducts all corporate courses as per the direction of the company.

• Designs training courses to help develop our employees to be better at work.

• Provides assistance on training related matters to all Managers.

• With the cooperation of Managers, verify suitable course participants for any training courses available.

• Checks monthly training report prepared by Learning & Development Officer.

• Presents training department activity in Monthly P&L Meeting.

• Verifies the document before the submission to Department of Skills Development for 200% expense deduction.

• Monitors training program conducted by managers when possible.

• Supports Learning & Development Officer with regards to the internship of students from different educational institutes.

• Looks after overseas trainees as it involves legal issues.

• Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc.

• Coordinates with all Dusit affiliated hotels for cross training.

• Coordinates with all educational institutes for hotel visit program, especially Dusit Thani College.

ADMINISTRATIVE RESPONSIBILITIES

• Develops oneself at all times.

• Understands all Training related policies so that can coach subordinates to perform their functions efficiently including develop them to be better at work.

• Delegates training tasks to training personnel to carry them out.

• Controls office expenses through careful use of all resources & promotes this to be one of the required habits among all colleagues.

• Maintains grooming standards.

• Helps conserve energy and water, manages wastes by reducing and recycle the wastes, carefully use of all resources.

• Establishes two ways communication with all including encourage this practice among all.

• Ensures the tidiness & cleanliness in the office.

• Performs any other related duties as assigned by superior.

• Previous hotel experience in any key functions at least 2-3 years. Additional substantial years of experience in training function are essential.

• Have good English communication skills both in written and spoken.

• Computer literate.

• Possess professional disposition with excellent communication and interpersonal skills.